Outbound Call Specialist

Open Desk; Wake Forest (NC); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Matching 401K

Disability and Life Insurance

Flexible Spending Account

PTO and Paid Holidays

Annual Anniversary Bonus

Job summary

Open Desk, Inc. in Wake Forest, NC, is hiring an Outbound Call Specialist. This entry-level, full-time role offers paid training, remote/hybrid options, and benefits for North Carolina residents.

You will make outbound calls to medical facilities, verify information, and document findings with accuracy. Perfect for candidates with strong phone skills and eagerness to learn. No required experience, but a professional demeanor and ability to work independently are valued, with potential for growth

Qualifications

• Professional phone communication skills.
• 1–2 years of office or call center experience preferred (not required).
• Outbound calling experience a plus.
• Strong organization, accuracy, and computer skills.
• Self-motivated with the ability to work independently.

Responsibilities

• Make outbound calls to medical facilities across various specialties.
• Research and verify information using web-based tools and internal systems.
• Accurately document findings in standardized report templates.
• Maintain high attention to detail and data integrity.
• Meet deadlines while delivering high-quality customer service.

Skills

Phone communication

Organizational skills

Attention to detail

Computer skills

Independent工作风格

Job description

Outbound Call Specialist Location: Wake Forest, NC (Remote/Hybrid – Must Reside in North Carolina) Company: Open Desk, Inc.

Open Desk is a growing research firm supporting the insurance, legal, and HR industries. We are seeking a motivated Outbound Call Specialist to join our team. This full-time, entry-level position offers paid training, excellent benefits, growth opportunities, and remote work flexibility for North Carolina residents.

Responsibilities:

• Make outbound calls to medical facilities across various specialties
• Research and verify information using web-based tools and internal systems
• Accurately document findings in standardized report templates
• Maintain high attention to detail and data integrity
• Meet deadlines while delivering high-quality customer service

Qualifications:

• Professional phone communication skills
• 1–2 years of office or call center experience preferred (not required)
• Outbound calling experience a plus
• Strong organization, accuracy, and computer skills
• Self-motivated with the ability to work independently

Benefits:

• Health, Dental, and Vision Insurance
• Matching 401K
• Disability and Life Insurance
• Flexible Spending Account
• PTO and Paid Holidays
• Annual Anniversary Bonus

Why OD:

We offer a positive, supportive workplace with paid training, opportunities for advancement, employee recognition, and regular social and volunteer events.