Outbound Call Specialist

A Superior Mechanical; Rosemary Beach (FL); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

401K with up to 4% company match

50% employer-provided health insurance

50% employer-provided dental insurance

50% employer-provided vision insurance

Paid vacation

7 paid holidays annually

Yearly Christmas celebration

Regular company cookouts

Job summary

A Superior Mechanical is seeking an enthusiastic Outbound Call Specialist to join our Emerald Coast team in Panama City Beach, FL. You will make a high volume of outbound calls, follow up on service needs, and help customers schedule HVAC service and maintenance appointments.

We offer a flexible, part-time schedule (20-30 hours weekly), a pay rate of $20 per hour plus commission, and a benefits package including health, dental, vision, a 401K match, paid vacation, and holidays.

Qualifications

• Previous customer service experience required.
• Cold calling/outbound calling experience required.
• Comfortable spending a significant portion of the day on the phone.
• Friendly, confident, and professional phone presence.
• Strong communication and organizational skills.
• Ability to handle multiple tasks in a busy environment.
• Call center, telemarketing, or inside sales experience is a plus.
• HVAC or home-service industry experience is a plus.
• ServiceTitan experience is a plus.

Responsibilities

• Make a high volume of outbound calls to existing and potential customers
• Follow up on previous services and customer needs
• Help customers schedule HVAC service and maintenance appointments
• Answer incoming calls and provide helpful, professional assistance
• Identify opportunities to recommend additional services
• Keep customer information and appointment details organized
• Communicate with technicians and office staff to keep customers updated

Skills

Outbound calling

Customer service

Phone etiquette

Communication

Organizational skills

Tools

ServiceTitan

Job description

Outbound Call Specialist

Location: Panama City Beach, FL

Pay: $20/hour + Commission!

Work Schedule: 20-30 hours per week | Flexible schedule | Monday-Friday

Great on the Phone? Join Our Team!

A Superior Mechanical is a locally established HVAC company that has served the Emerald Coast since 2003. We're growing and looking for a motivated Outbound Specialist who enjoys talking with people, can confidently make outbound calls, and knows how to create a great customer experience.

Benefits Package

• 401K with up to 4% company match
• 50% employer-provided health insurance
• 50% employer-provided dental insurance
• 50% employer-provided vision insurance
• Paid vacation, depending on years of service
• 7 paid holidays annually
• Yearly Christmas celebration
• Regular company cookouts

Key Job Responsibilities

• Make a high volume of outbound calls to existing and potential customers
• Follow up on previous services and customer needs
• Help customers schedule HVAC service and maintenance appointments
• Answer incoming calls and provide helpful, professional assistance
• Identify opportunities to recommend additional services
• Keep customer information and appointment details organized
• Communicate with technicians and office staff to keep customers updated

Required Qualifications

• Previous customer service experience is required
• Cold calling/outbound calling experience is required
• Comfortable spending a significant portion of the day on the phone
• Friendly, confident, and professional phone presence
• Strong communication and organizational skills
• Ability to handle multiple tasks in a busy environment
• Call center, telemarketing, or inside sales experience is a plus
• HVAC or home-service industry experience is a plus
• ServiceTitan experience is a plus