Inbound Call Associate

Talentoma; Texas; A distancia; USD 39.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Descripción de la vacante

Talentoma is hiring for a fully remote customer support associate in the United States. The role handles inbound calls, schedules appointments, and collaborates with support colleagues to resolve routine inquiries. You’ll work under a team lead, with shifts varying and a 40-hour weekly commitment from Texas.

You will use Talkdesk, HubSpot, and Freshdesk to manage customer interactions, tickets, and follow-ups while ensuring accuracy and clear communication with callers.

Formación

• High school diploma or equivalent.
• No experience required; related experience preferred is a plus.
• Ability to navigate call controls and CRM while assisting customers.
• Proficient keyboard entry and detail-oriented data capture.

Responsabilidades

• Handle inbound calls with clear answers and appointment assistance.
• Assist customers and route to appropriate teams when needed.
• Capture requests and update service tickets in the CRM and support tools.
• Verify contact details and schedule follow-ups with accuracy.
• Provide consistent information within approved guidelines.
• Escalate unresolved issues to the customer service lead when required.
• Maintain timely, professional communication and tone on calls.
• Document interactions and outcomes for quality assurance.
• Support teammates with scheduling and information sharing.
• Adhere to remote-work guidelines and shift requirements.

Conocimientos

Clear communication

Active listening

Scheduling appointments

CRM navigation

Remote work discipline

Keyboard entry

Educación

High school diploma or equivalent

Herramientas

Talkdesk

HubSpot

Freshdesk

Descripción del empleo

Monthly Pay: $3,533 - $4,962 USD per month

Summary

Each shift begins with the inbound calls queue, where customers need clear answers, appointment assistance, and help reaching the right person. This role sits within the customer support team and works under a customer service team lead, helping callers move forward without repeating their questions. The associate works with customers, scheduling contacts, and other support colleagues to answer routine inquiries and arrange appropriate next steps. This contract position is fully remote, allowing you to work from home in Texas, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Start the shift by reviewing queue notices, current service information, and unresolved requests so answers reflect the latest guidance available to callers.
• Answer incoming calls through a Contact-center phone system such as Talkdesk, introduce yourself clearly, and establish the reason for each customer inquiry.
• Confirm relevant customer contact information and request details using a CRM such as HubSpot, checking existing notes before asking customers to repeat information.
• Listen to the caller’s question, clarify missing details, and provide approved product or service information without making commitments outside your assigned authority.
• Help callers request appointments by checking available options with scheduling contacts, confirming preferences, and explaining when appointment confirmation will arrive.
• Open or update service tickets in a Support platform such as Freshdesk, capturing the request, actions taken, outstanding questions, and expected next steps.
• Transfer calls when another team owns the request, sharing a concise handoff so customers understand who will assist them and why.
• Follow up on pending answers or appointment requests as directed, and escalating unresolved concerns or unclear instructions to the customer service team lead.
• Review completed interactions for accuracy, turnaround, complete notes, and follow-up; these measures guide quality feedback and identify areas for additional practice.
• Close resolved requests, flag remaining work for the next shift, and report recurring caller questions that could improve shared guidance and future responses.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience answering telephone inquiries, assisting customers, or supporting appointment scheduling is preferred.
• Comfortable navigating call controls, customer profiles, and service tickets, including linked telephone and customer information screens.
• Basic understanding of automatic call distribution, interactive voice response menus, call transfers, and clear handoffs between support colleagues.
• Ability to explain routine service information in straightforward language and ask focused questions without interrupting callers.
• Accurate keyboard entry and careful checking of names, contact details, appointment preferences, and interaction notes.
• Ability to use approved guidance, recognize questions outside assigned authority, and ask the team lead for direction.
• A reliable computer, high-speed internet, and quiet private workspace; availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home, with daily responsibilities handled through telephone and online systems.
• Structured onboarding and training on a Contact-center phone system such as Talkdesk, a CRM such as HubSpot, and a Support platform such as Freshdesk.
• Regular check-ins with the team lead to review questions, discuss feedback, and reinforce consistent call handling.
• Opportunities to build telephone reception, appointment scheduling, customer communication, and service ticket skills through everyday work.

Benefits

• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.