Outbound Call Center Manager: Lead & Optimize Performance

Pipeline Pilot; New York (NY); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Pipeline Pilot in New York City seeks a hands-on, organized manager to lead a small team of outbound callers. You will supervise daily activities, monitor performance, and ensure the team stays productive.

The role requires experience supervising a call center, strong organizational and communication skills, and comfort with spreadsheets and basic reporting tools. Located on Long Island or in the NYC metro area, this on-site position offers comprehensive benefits.

Formación

• Experience supervising a small team.
• Experience in a call center, telemarketing, sales, or appointment setting.
• Strong organizational and communication skills.
• Proficient with computers, spreadsheets, and basic reporting.
• Reliable, detail-oriented, able to hold a team accountable.
• Must be located on Long Island or within the NYC metro area.

Responsabilidades

• Manage and supervise a team of outbound callers.
• Monitor daily calling activity and individual performance.
• Set goals and ensure productivity targets are met.
• Prepare and maintain daily and weekly activity reports.
• Track calls, contacts, leads, and appointments.
• Ensure proper follow-up and accurate recordkeeping.
• Provide guidance, feedback, and support to callers.
• Help improve calling processes and team performance.

Conocimientos

Team management

Call center experience

Organizational skills

Communication skills

Reporting proficiency

Herramientas

CRM software

Descripción del empleo

Pipeline Pilot in New York City seeks a hands-on, organized manager to lead a small team of outbound callers. You will supervise daily activities, monitor performance, and ensure the team stays productive.

The role requires experience supervising a call center, strong organizational and communication skills, and comfort with spreadsheets and basic reporting tools. Located on Long Island or in the NYC metro area, this on-site position offers comprehensive benefits.