Sales Call Center Manager - Outbound Calling Team

Pipeline Pilot; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Pipeline Pilot in New York City seeks a hands-on, organized manager to lead a small team of outbound callers. You will supervise daily activities, monitor performance, and ensure the team stays productive.

The role requires experience supervising a call center, strong organizational and communication skills, and comfort with spreadsheets and basic reporting tools. Located on Long Island or in the NYC metro area, this on-site position offers comprehensive benefits.

Qualifications

• Experience supervising a small team.
• Experience in a call center, telemarketing, sales, or appointment setting.
• Strong organizational and communication skills.
• Proficient with computers, spreadsheets, and basic reporting.
• Reliable, detail-oriented, able to hold a team accountable.
• Must be located on Long Island or within the NYC metro area.

Responsibilities

• Manage and supervise a team of outbound callers.
• Monitor daily calling activity and individual performance.
• Set goals and ensure productivity targets are met.
• Prepare and maintain daily and weekly activity reports.
• Track calls, contacts, leads, and appointments.
• Ensure proper follow-up and accurate recordkeeping.
• Provide guidance, feedback, and support to callers.
• Help improve calling processes and team performance.

Skills

Team management

Call center experience

Organizational skills

Communication skills

Reporting proficiency

Tools

CRM software

Job description

Position Overview

We are looking for a hands-on, organized manager to oversee a small team of outbound callers. The ideal candidate will be responsible for managing daily activities, monitoring performance, preparing reports, and ensuring callers stay productive and on track.

Responsibilities

• Manage and supervise a team of outbound callers.

• Monitor daily calling activity and individual performance.

• Set goals and ensure callers meet productivity targets.

• Prepare and maintain daily and weekly activity reports.

• Track calls, contacts, leads, and appointments.

• Ensure proper follow-up and accurate recordkeeping.

• Provide guidance, feedback, and support to callers.

• Help improve calling processes and team performance.

Requirements

• Previous experience managing or supervising a small team.

• Experience in a call center, telemarketing, sales, or appointment setting environment.

• Good organizational and communication skills.

• Comfortable using computers, spreadsheets, and basic reporting tools.

• Reliable, detail-oriented, and able to hold a team accountable.

• Must be located on Long Island or within the NYC metropolitan area.

CRM or call center software experience is a plus, but not required.

We are looking for someone who takes ownership, can manage people effectively, and makes sure the daily operation runs smoothly.

Perks

• Medical, Dental & Vision benefits area available.