Inside Sales & Client Care Specialist — Outbound Expert

One Hour Heating & Air Conditioning; San Diego (CA); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Growth & Advancement Opportunities

100% PAID Health Insurance

401(k) matching

On-site Gym and Shower Access

Paid Vacation Days

Job summary

One Hour Heating & Air Conditioning in San Diego, CA is seeking an Inside Sales Coordinator and Marketing Specialist. This role involves managing a high volume of outbound calls and acting as a communication hub for emergency and non-emergency inquiries. The position demands excellent communication skills, a strong work ethic, and the ability to multitask efficiently. Competitive compensation ranges from $22 to $27 per hour with additional benefits including 100% paid health insurance, career growth opportunities, and flexible scheduling.

Qualifications

• Must have outbound lead calling experience.
• Proficient in data entry and using computer software.
• Excellent communication and active listening skills.

Responsibilities

• Manage outgoing sales calls and follow up on leads.
• Coordinate dispatching to maximize client satisfaction and technician efficiency.
• Handle scheduling efficiently to meet customer needs.

Skills

Outbound Lead Calling Experience

Good computer software skills

Fast typing and data entry experience

Proficient in English (oral and written)

Outstanding organizational and multitasking abilities

Excellent communication skills

Education

High school diploma or equivalent

Job description

Responsive recruiter

Benefits

• Dental and Vision Insurance
• 100% PAID Health Insurance
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
  
  

Outbound Call Center Client Care Representative | San Diego, CA

HVAC & Plumbing

Make a high volume of outbound calls, follow up on sales opportunities and help coordinate service appointments. You will support customers through emergency and non-emergency requests while keeping technicians and the office informed.

Compensation & Benefits

• $25–$35 per hour plus bonuses, based on experience and performance.
• Overtime pay.
• Paid vacation days, holidays, sick days, birthdays and work anniversaries.
• 401(k) with company matching.
• 100% paid health insurance.
• Growth and advancement opportunities.
• On-site gym and shower access.
• Employee discounts on services, including discounted mortgage rates.
  
  

Outbound Calling & Sales

• Follow up on sales leads, lists, outstanding proposals and repair quotes.
• Use client databases for outbound phone, mail, text and email campaigns.
• Manage ongoing opportunities, focusing on service agreements and new equipment.
• Sell, renew and expand renewable service agreements with new and existing customers.
  
  

Dispatch & Customer Care

• Receive service requests, relay messages and track vehicles.
• Manage the dispatch board and scheduling to maximize productivity and revenue while maintaining customer satisfaction.
• Follow the “Dispatching for Profits Priority Service Schedule” to send the right technician to each appointment.
• Help ensure technicians arrive on time and notify clients in advance if an arrival window cannot be met.
• Reschedule appointments at the client's convenience when needed.
• Debrief technicians after jobs to identify outstanding customer satisfaction issues.
• Communicate accurate information promptly and remain calm during emergency situations.
  
  

Required Qualifications

• Outbound lead-calling experience and phone sales experience.
• High school diploma or equivalent.
• Good computer software skills and fast typing with data-entry experience.
• Proficiency in spoken and written English.
• Strong organization, multitasking, active listening and communication skills.
• Ability to take appropriate action with little supervision and stay composed under pressure.
  
  

Apply

Submit your resume highlighting your outbound calling, phone sales and customer service experience.

Compensation: $25.00 - $35.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
  
  

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.