Outbound Call Associate

Personnel Resources, Inc.; Dothan (AL); On-site; USD 17,047 - 24,280; Full time

Job summary

Personnel Resources, Inc. is seeking an Outbound Call Associate in Dothan, AL. This on-site role requires making outbound calls to clients and prospects, gathering information, and supporting business operations with clear communication. The ideal candidate should have strong verbal communication skills and attention to detail, with preferred experience in customer service or a call center environment. Opportunity for growth in a goal-driven atmosphere with a starting pay of $15/hour.

Qualifications

• Previous experience in outbound calling or customer service is preferred but not required.
• Ability to work independently and stay motivated in a goal-driven environment.
• Dependable and punctual with strong time management skills.

Responsibilities

• Make outbound calls to share information and follow up on inquiries.
• Maintain accurate records of call activity and customer responses.
• Provide professional customer service while representing the company.
• Meet daily and weekly call volume goals.

Skills

Strong verbal communication skills

Attention to detail

Organizational skills

Basic computer skills

Job description

Overview

A well-established Dothan firm is seeking an Outbound Call Associate to join their team. The ideal candidate will be responsible for making outbound calls to clients and prospects, providing information, gathering data, and supporting overall business operations through clear and professional communication.

Responsibilities

• Make outbound calls to existing and potential customers to share information, follow up on inquiries, and gather required details.
• Maintain accurate records of call activity, customer responses, and updated contact information.
• Provide professional and courteous customer service while representing the company positively.
• Follow call scripts and guidelines while maintaining a natural and engaging conversation style.
• Meet daily and weekly call volume goals while maintaining quality standards.
• Collaborate with team members and supervisors to improve call outcomes and processes.
• Ensure compliance with company policies and applicable regulations during all calls.

Qualifications

• Previous experience in outbound calling, customer service, or a call center environment is preferred but not required.
• Strong verbal communication skills with a confident and professional phone presence.
• Basic computer skills, including data entry and navigating internal systems.
• Ability to work independently and stay motivated in a goal-driven environment.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and able to manage time effectively.

Pay & Location

• $15/hour
• On-site position located in Dothan, AL

Personnel Resources is an equal opportunity employer.