Call Room Agent - Uncapped Earnings & Growth

Travel + Leisure Co.; Williamsburg (VA); Hybrid; USD 9,600 - 17,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSAs

Life coverage

Disability

Volunteer time off

401k match

Identity protection

Wellness program

Employee Assistance Program

Paid time off & holidays

Job summary

Travel + Leisure Co. in Williamsburg, VA seeks a Call Room Agent to drive the sales flow by making outbound calls, scheduling presentations, and recovering missed tours. You will partner with marketing, sales, and operations to keep tours allocated and guests engaged.

The role offers an uncapped earning potential and requires at least 6 months in a call center or customer service role plus Salesforce experience; a High School Diploma or GED is required.

Qualifications

• High School Diploma or GED required.
• Salesforce CRM experience required; advanced familiarity a strong plus.
• Minimum of 6 months call center, reservations, or equivalent customer service experience required.
• Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.
• Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.

Responsibilities

• Meet monthly tour flow targets set by management.
• Work an outbound call list daily to book new presentation appointments and recover previously missed tours.
• Qualify clients to ensure they meet the right criteria before scheduling.
• Manage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-through.
• Maintain accurate data entry across Salesforce and sales center systems.
• Prepare and deliver chase materials to resort rooms as needed.
• Collaborate with marketing, sales, and resort operations teams across the region.
• Assist at the lobby marketing desk when needed.
• Compile and distribute daily performance numbers to regional leadership.

Skills

Active listening

Communication

Customer service

Time management

Education

High School Diploma or GED

Tools

Salesforce

Job description

Travel + Leisure Co. in Williamsburg, VA seeks a Call Room Agent to drive the sales flow by making outbound calls, scheduling presentations, and recovering missed tours. You will partner with marketing, sales, and operations to keep tours allocated and guests engaged.

The role offers an uncapped earning potential and requires at least 6 months in a call center or customer service role plus Salesforce experience; a High School Diploma or GED is required.