Outbound Appointment Specialist

Infinity Rehab; Cedar Rapids (IA); On-site; USD 16,000 - 23,000; Full time

Job summary

Infinity Rehab is seeking an Account Executive to join our outbound customer service team in Cedar Rapids. You will handle outbound appointment setting and customer interactions with empathy, using problem-solving skills and technical proficiency to create a seamless customer experience.

The role requires strong communication, active listening, and the ability to adapt in a high-energy environment while maintaining meticulous attention to detail.

Qualifications

• High School Diploma or equivalent preferred.
• Excellent communication and active listening skills required.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring conversations to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

Skills

Excellent communication

Active listening

Rapport building

Detail-oriented

Fast-paced work style

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Job description

Infinity Rehab is seeking an Account Executive to join our outbound customer service team in Cedar Rapids. You will handle outbound appointment setting and customer interactions with empathy, using problem-solving skills and technical proficiency to create a seamless customer experience.

The role requires strong communication, active listening, and the ability to adapt in a high-energy environment while maintaining meticulous attention to detail.