Out Gate Clerk – Logistics & Customer Service

East Coast Warehouse & Distribution Corp.; North Charleston (SC); On-site; USD 28,000 - 40,000; Full time

Job summary

East Coast CES of South Carolina Inc. in Charleston, SC is hiring an Out Gate Clerk / Customer Service Rep to manage outbound gate processes, coordinate with drivers, and maintain clear communication with customers. The role focuses on ensuring cargo is released only after Customs holds are cleared, handling documentation, and resolving issues related to terminal delays.

Shifts are full-time with days. You will work closely with the dispatch team to set accurate expectations and support

Qualifications

• Experience in customer service for logistics or shipping.
• Ability to verify documents and process charges.
• Strong communication via phone and email.

Responsibilities

• Accept Safeway chassis returns from outside carriers.
• Communicate with customers about delivery orders and warehouse moves.
• Ensure cargo is not released before US Customs holds are cleared.
• Prepare and check charges before sending to customers.
• Coordinate with dispatch to manage delays and issues.
• Inform customers of expectations and respond to inquiries.
• Verify drivers' documents (license/registration).
• Check system for cargo release, charges paid, and freight release.
• Print, scan, and file out-gate paperwork; provide copies to drivers.
• Contact drivers about pickup issues.

Skills

Customer service

Logistics coordination

Communication

Job description

East Coast CES of South Carolina Inc. in Charleston, SC is hiring an Out Gate Clerk / Customer Service Rep to manage outbound gate processes, coordinate with drivers, and maintain clear communication with customers. The role focuses on ensuring cargo is released only after Customs holds are cleared, handling documentation, and resolving issues related to terminal delays.

Shifts are full-time with days. You will work closely with the dispatch team to set accurate expectations and support