OTT Video Engineer — Testing, Troubleshooting & Devices

Astound; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Floating holidays

Holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an Associate Video Engineer to join our Video Operations and Video Engineering teams. You will maintain and grow the video offering by testing equipment and software, triaging trouble tickets, and identifying issues on legacy set-top boxes, TiVo and Android IPTV devices.

You will develop test cases for OTT applications on embedded streaming devices, triage and update customer and vendor cases, and support customers as needed while staying current with new video hardware and

Qualifications

• 2+ years of experience troubleshooting video.
• Proven ability to analyze data.
• Familiar with IOs/Android OS.
• Windows and MS Office proficiency.
• Detail oriented with multitasking ability.
• Experience with TiVo DVRs and traditional cable/video offerings is a plus.

Responsibilities

• Maintain and grow the video offering through equipment and software testing.
• Triage trouble tickets and identify problems on legacy set top boxes, TiVo and Android IPTV devices.
• Test OTT/media domain applications on embedded products.
• Assist customers directly to gain more issue details.
• Use internal tools to investigate issues.
• Conduct regression testing on all platforms.
• Test all customer facing hardware and software and ticketing issues.

Skills

Troubleshooting video

Data analysis

IOS/Android OS familiarity

Windows / MS Office

Education

Associates Degree in Computer Science/Information Systems

Tools

TiVo DVRs

Embedded devices testing

Job description

Astound is seeking an Associate Video Engineer to join our Video Operations and Video Engineering teams. You will maintain and grow the video offering by testing equipment and software, triaging trouble tickets, and identifying issues on legacy set-top boxes, TiVo and Android IPTV devices.

You will develop test cases for OTT applications on embedded streaming devices, triage and update customer and vendor cases, and support customers as needed while staying current with new video hardware and