Associate Video Engineer

Astound; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Floating holidays

Holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an Associate Video Engineer to join our Video Operations and Video Engineering teams. You will maintain and grow the video offering by testing equipment and software, triaging trouble tickets, and identifying issues on legacy set-top boxes, TiVo and Android IPTV devices.

You will develop test cases for OTT applications on embedded streaming devices, triage and update customer and vendor cases, and support customers as needed while staying current with new video hardware and

Qualifications

• 2+ years of experience troubleshooting video.
• Proven ability to analyze data.
• Familiar with IOs/Android OS.
• Windows and MS Office proficiency.
• Detail oriented with multitasking ability.
• Experience with TiVo DVRs and traditional cable/video offerings is a plus.

Responsibilities

• Maintain and grow the video offering through equipment and software testing.
• Triage trouble tickets and identify problems on legacy set top boxes, TiVo and Android IPTV devices.
• Test OTT/media domain applications on embedded products.
• Assist customers directly to gain more issue details.
• Use internal tools to investigate issues.
• Conduct regression testing on all platforms.
• Test all customer facing hardware and software and ticketing issues.

Skills

Troubleshooting video

Data analysis

IOS/Android OS familiarity

Windows / MS Office

Education

Associates Degree in Computer Science/Information Systems

Tools

TiVo DVRs

Embedded devices testing

Job description

The Associate Video Engineer will be responsible for working alongside Video Operations and Video Engineering maintaining and growing the video offering through equipment and software testing, triaging trouble tickets and identifying problems on our large base of legacy set top boxes, TiVo and Android based IPTV devices.

• Hands‑on experience in testing of Over-the-Top (OTT)/Media domain applications on Embedded products in Consumer electronics space – Smart TV, Mobile Phones / Tablets or media streaming devices such as Apple TV, Android Based Consumer Streamers, Fire TV.
• Understanding the requirements and developing test cases for all product use cases in context of OTT applications on embedded streaming devices.
• Triage, troubleshoot, and update trouble cases from both Customers and Vendors.
• Works with and assists customers directly as needed to gain additional details to their issues.
• Must use internal tools to investigate issues.
• Regression testing on all platforms.
• Testing all customer facing hardware and software and ticketing issues.
• Keeping apprised of new video related hardware and software as it becomes available to be deployed.
• Other duties as assigned.

What You Bring To The Table

• 2+ years’ experience troubleshooting video.
• Proven ability to analyze data.
• Familiar with IOS/Android OS.
• Windows and MS Office / Excel / PowerPoint.
• Detail Oriented and ability assist with multiple projects at once.
• Experience with TiVo DVRs and traditional cable/video offerings is a plus.

Education

• Associates Degree in Computer Science/Information Systems or equivalent.

We're Proud To Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time position

Base Compensation

The base salary range for this position is $50,000 - $55,000 (annually), plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.