Other Service Line - GeoSpatial Sr.Analyst MAP - GSSANL

Ampcus Inc; Columbus (OH); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is seeking a CX Loyalty Lead to act as the regional wireless SPOC, owning the relationship between wireless services and the users who rely on them. You will combine problem management, user research, and customer analytics to turn insights into actionable requirements and improvements that boost satisfaction and loyalty across the region.

As the regional lead, you will engage with IT, site, and business leaders, conduct governance

Qualifications

• Experience as CX loyalty lead or similar role overseeing regional wireless accounts.
• Ability to own relationship between wireless service stakeholders and delivery teams.
• Proficient in problem management, user research, and turning insights into requirements.

Responsabilités

• Serve as the primary regional contact for wireless matters between Client and delivery teams.
• Maintain ongoing engagement with regional IT, site, and business leaders; lead service reviews and governance.
• Coordinate across operations, engineering, and vendor teams to progress regional issues.
• Communicate service status, changes, and improvement initiatives clearly and proactively.
• Manage regional escalations and communication during high-impact situations.

Connaissances

Regional wireless SPOC

Problem Management

Surveys

Personas

Requirements

Customer analytics

Description du poste

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

Job Title

CX Loyalty Lead

Location(s)

Columbus, OH (ONSITE)

Must Have Skills

• Regional wireless SPOC
• Problem Management
• Surveys, personas, requirements, customer analytics

Detailed Job Description

Seeking a CX Loyalty Lead to act as the regional wireless single point of contact (SPOC) for the Client, owning the relationship between the wireless service and the people who rely on it. You will combine problem management, user research, and customer analytics to understand how the Wi-Fi experience is perceived and how it performs and turn those insights into requirements and improvements that build satisfaction and loyalty across the region.

Key responsibilities

• Serve as the primary regional contact for wireless matters, representing the Client's stakeholders to the delivery team and the delivery team to the Client
• Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings
• Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed
• Communicate service status, planned changes, and improvement initiatives clearly and proactively
• Manage regional escalations and own communication during high-impact situations

Years of Experience

10 years

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.