Senior GIS Technical Lead and Program Manager

Brightspeed; Charlotte (NC); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401K plan with company match

Employee assistance program

Job summary

A leading technology firm in Charlotte, NC, is seeking a Senior GIS Technical Lead & Technical Program Manager. This role focuses on geospatial systems and fiber network design while managing complex engineering issues. Candidates should possess a strong background in GIS applications like ESRI ArcGIS and QGIS, with a minimum of 5 years in telecom or utilities. The company offers competitive compensation, benefits, and a commitment to diversity and inclusion, making it a vibrant workplace for both remote and hybrid teams.

Qualifications

• 5–8+ years of experience in GIS within telecom, utilities, or infrastructure.
• Mastery of ESRI ArcGIS, QGIS, or similar systems.
• Strong understanding of fiber network architecture, OSP design, and construction workflows.

Responsibilities

• Serve as the senior technical authority for ArcGIS / QGIS.
• Define upcoming business priorities and design requirements.
• Drive system improvements that increase accuracy, speed, and data reliability.

Skills

ESRI ArcGIS

QGIS

Communication skills

Problem-solving

Fiber network architecture

Tools

Python

SQL

Job description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality… designing and building a world class fiber network and creating a customer experience second to none.

Job Description

The Senior GIS Technical Lead & Technical Program Manager is the organization’s SME for geospatial systems, fiber network design data, and technical program manager across all platforms of the GIS IQGeo network infrastructure system and Address Management System (AMS). This role owns the overall AMS and IQGeo ecosystems, ensures system readiness, resolves complex engineering & logic issues, and project manages the engineering, construction, planning and operations teams to execute efficiently. This is a senior technical authority responsible for raising the quality bar, setting standards for vendors, mentoring peers, and serving as the escalated problem solver across Eng, Construction, Finance and Operations.

Responsibilities

• Technical Expert for GIS Platforms and Address Data
• Serve as the senior technical authority for ArcGIS / QGIS
• Direct interface/ liaison with IQGeo system developers and Address Management System (AMS) teams
• Define upcoming business priorities and design requirements for new features and incremental enhancements
• Drive system improvements that increase accuracy, speed, and data reliability
• Owner of AMS UAT testing requirements for system performance & agility
• Advanced GIS Support & Data Mining
• Design expert-level automated reviews of geospatial address qualification data to look for opportunities to increase open for sale
• Work with build teams to understand reasons for non open for sale areas and drive project manage teams to make areas ready for open for sale
• Interpret and correct data anomalies in address datasets, premise mapping, and network topology
• Deliver clear, actionable solutions—often under tight timelines
• Design Quality Assurance (QA/QC)
• Perform deep-dive technical validation of AMS enhancements
• Identify risks, errors, conflicting routings, and incomplete or inaccurate elements
• Own the quality gate before AMS changes are put in production
• Handle Tier I, II, III updates in-house
• Oversee UAT testing for AMS enhancements
• Maintain version control, change management, and documentation of data workflows
• Cross-Functional Technical Partner
• Support cross-functional teams (Network Engineering, Construction, Operations, Finance, PMO) with high-complexity spatial and design insights
• Participate in build-readiness reviews and design strategy sessions
• Provide data and technical guidance that influence priority decisions
• Training, Mentorship & Best Practices
• Train engineers, surveyors, and field teams on GIS usage, standards, and troubleshooting
• Create documentation, SOPs, and guides for repeatable processes
• Serve as the go-to mentor for junior and mid-level GIS or design engineers

Qualifications

Required Qualifications

• 5–8+ years of experience in GIS within telecom, utilities, or infrastructure.
• Mastery of ESRI ArcGIS, QGIS, or similar systems.
• Strong understanding of fiber network architecture, OSP design, and construction workflows.
• Proven expertise reviewing and troubleshooting fiber designs.
• Ability to solve complex data problems with minimal oversight.
• Excellent communication skills—translating technical detail for non-technical audiences.

Preferred Qualifications

• Experience in large-scale network builds, ideally in ILEC or startup environments.
• Familiarity with API integrations, automation scripting (Python, SQL).
• Experience creating GIS-based analytics or dashboards for leadership.

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We Offer Competitive Compensation And Comprehensive Benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [e-mail] to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice

Note: This description reflects current expectations and is subject to change. IsExpired indicator set to true only if the role is clearly closed.