CX Loyalty Lead - Regional Wireless SPOC

Ampcus Inc; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is seeking a CX Loyalty Lead to act as the regional wireless SPOC, owning the relationship between wireless services and the users who rely on them. You will combine problem management, user research, and customer analytics to turn insights into actionable requirements and improvements that boost satisfaction and loyalty across the region.

As the regional lead, you will engage with IT, site, and business leaders, conduct governance

Qualifications

• Experience as CX loyalty lead or similar role overseeing regional wireless accounts.
• Ability to own relationship between wireless service stakeholders and delivery teams.
• Proficient in problem management, user research, and turning insights into requirements.

Responsibilities

• Serve as the primary regional contact for wireless matters between Client and delivery teams.
• Maintain ongoing engagement with regional IT, site, and business leaders; lead service reviews and governance.
• Coordinate across operations, engineering, and vendor teams to progress regional issues.
• Communicate service status, changes, and improvement initiatives clearly and proactively.
• Manage regional escalations and communication during high-impact situations.

Skills

Regional wireless SPOC

Problem Management

Surveys

Personas

Requirements

Customer analytics

Job description

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is seeking a CX Loyalty Lead to act as the regional wireless SPOC, owning the relationship between wireless services and the users who rely on them. You will combine problem management, user research, and customer analytics to turn insights into actionable requirements and improvements that boost satisfaction and loyalty across the region.

As the regional lead, you will engage with IT, site, and business leaders, conduct governance