OTA Reservations & Channel Content Specialist

NDM Hospitality Services; Kissimmee (FL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Hotel Room Discounts

Career Growth

Job summary

NDM Hospitality is seeking a detail-oriented Channel Content Coordinator to join our Channel Management team in Kissimmee, FL. You will manage OTA reservations, audit booking data, process payments and refunds, and maintain guest records across multiple systems to ensure an exceptional guest experience.

Ideal candidates are organized, proactive, and able to communicate clearly with guests, OTAs, and internal teams.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Self-motivated, dependable, and accountable professional with a positive attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Guest-focused mindset with a commitment to delivering outstanding service.
• Strong interpersonal skills and the ability to communicate effectively with team members, business partners, and leadership.

Responsibilities

• Communicate with guests, OTAs, and internal team members regarding reservations, stay-related inquiries, and booking financials.
• Audit OTA reservations to ensure accuracy, completeness, and consistency of booking information.
• Manage incoming Salesforce cases and provide timely responses and resolutions.
• Review daily and weekend reservation reports to verify bookings, modifications, and cancellations are properly recorded.
• Process reservation payments, refunds, and other booking-related financial transactions.
• Maintain accurate guest and reservation records across multiple systems.
• Assist guests with reservation changes, cancellations, and special requests.
• Resolve guest concerns and escalations while providing exceptional customer service.
• Collaborate with internal departments to address operational issues and support guest satisfaction.
• Support inventory management, data governance initiatives, and channel management objectives.

Skills

Attention to detail

Communication skills

Multitasking

Excel

Salesforce

PMS experience

Education

Bachelor's degree in Business/Hospitality

Tools

PMS

Revenue management systems

Ticketing/CRM

Job description

NDM Hospitality is seeking a detail-oriented Channel Content Coordinator to join our Channel Management team in Kissimmee, FL. You will manage OTA reservations, audit booking data, process payments and refunds, and maintain guest records across multiple systems to ensure an exceptional guest experience.

Ideal candidates are organized, proactive, and able to communicate clearly with guests, OTAs, and internal teams.