OT Technician & IT SME — MES, ERP & Systems Integrator

Cloudious LLC

Atlanta (GA)

On-site

USD 90,000 - 130,000

Full time

10 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Cloudious LLC in Atlanta, GA seeks an experienced enterprise systems support specialist to help manage shopfloor and manufacturing applications. You will coordinate MES/ERP integrations, diagnose data flows, and support rollout of new digital tools across production environments.

The role emphasizes troubleshooting industrial networks, documenting processes, and providing end-user training. You will collaborate with cross-functional teams to deliver reliable, scalable solutions that meet

Qualifications

Bachelor’s degree in engineering, CS, business, or related field.
5+ years of experience in a shopfloor application SME.
Experience supporting enterprise or manufacturing-related applications.
Strong troubleshooting of industrial networks and machine connectivity.
Understanding MES and other manufacturing systems.

Responsibilities

Support integration of applications with MES, historians, cloud platforms, or digital tools.
Monitor data flow between connected systems and help resolve interface issues.
Validate data accuracy, system performance, and application functionality with technical teams.
Support implementation of new digital solutions, proof-of-concepts, and rollout initiatives.
Provide end-user support, training, and guidance for business applications.
Create and maintain support documents, SOPs, knowledge articles, and user guides.
Track incidents, service requests, and enhancements through ticketing systems.
Ensure support activities are documented and communicated to stakeholders.