OT Technician - IT SME

Cloudious LLC; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Cloudious LLC in Atlanta, GA seeks an experienced enterprise systems support specialist to help manage shopfloor and manufacturing applications. You will coordinate MES/ERP integrations, diagnose data flows, and support rollout of new digital tools across production environments.

The role emphasizes troubleshooting industrial networks, documenting processes, and providing end-user training. You will collaborate with cross-functional teams to deliver reliable, scalable solutions that meet

Qualifications

• Bachelor’s degree in engineering, CS, business, or related field.
• 5+ years of experience in a shopfloor application SME.
• Experience supporting enterprise or manufacturing-related applications.
• Strong troubleshooting of industrial networks and machine connectivity.
• Understanding MES and other manufacturing systems.

Responsibilities

• Support integration of applications with MES, historians, cloud platforms, or digital tools.
• Monitor data flow between connected systems and help resolve interface issues.
• Validate data accuracy, system performance, and application functionality with technical teams.
• Support implementation of new digital solutions, proof-of-concepts, and rollout initiatives.
• Provide end-user support, training, and guidance for business applications.
• Create and maintain support documents, SOPs, knowledge articles, and user guides.
• Track incidents, service requests, and enhancements through ticketing systems.
• Ensure support activities are documented and communicated to stakeholders.

Skills

Manufacturing apps support

MES expertise

ERP systems knowledge

SQL & log analysis

API & middleware understanding

Data integration

Ticketing & incident mgmt

Testing & UAT support

Documentation

Stakeholder management

Analytical problem solving

Cross-functional coordination

Customer/business needs understanding

Creative problem solving

Education

Bachelor's degree in engineering, Computer Science, Business, or related field

Tools

MES

ERP systems

Historians

SQL databases

APIs / middleware

Job description

1. • Participate in testing new features, bug fixes, and enhancements before deployment.
   • Ensure proper documentation of application configurations, support procedures, and known issues.

Integration & System Support

1. • Support integration of applications with enterprise systems such as MES, historians, cloud platforms, or other digital tools.
   • Assist in monitoring data flow between connected systems and help resolve interface issues.
   • Work with technical teams to validate data accuracy, system performance, and application functionality.
   • Support implementation of new digital solutions, proof-of-concepts, and rollout initiatives.

User Support & Documentation

1. • Provide end-user support, training, and guidance for business applications.
   • Create and maintain support documents, SOPs, knowledge articles, and user guides.
   • Track incidents, service requests, and enhancement requests through ticketing systems.
   • Ensure support activities are documented and communicated effectively to stakeholders.

Minimum Qualifications

• Bachelor's degree in engineering, Computer Science, Business, or related field.
• 5+ years of experience in a shopfloor application SME.

Experience supporting enterprise or manufacturing-related applications.

• Understanding of manufacturing systems such as MES
• Ability to troubleshoot industrial networks and machine connectivity issues

Preferred Qualifications/ Skills

• Experience supporting applications in manufacturing or industrial environments.
• Understanding of systems such as MES, ERP, historians, or shopfloor digital applications.
• Familiarity with databases, SQL queries, and log analysis for troubleshooting.
• Knowledge of system integration concepts, APIs, middleware, or interface monitoring.
• Understanding of communication between applications and cloud platforms.
• Experience with ticketing tools and incident/problem management processes.
• Ability to support testing, user acceptance validation, and release activities.
• Strong analytical and problem-solving skills.
• Experience in documenting requirements, support processes, and maintaining technical documentation.
• Strong cross-functional coordination and stakeholder management skills.
• Deep understanding of customer and business needs.
• Ability to work on less defined issues requiring creative approaches and new perspectives.