IT Technician II

Hyundai Autoever America; Georgia; On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Hyundai Autoever America in Savannah, GA is seeking an IT Technician II to oversee MES Systems in an automotive manufacturing plant. This role involves monitoring and resolving issues with MES computer systems, providing Level 1 support, and collaborating with other team members. Candidates should have a high school diploma, 3+ years of IT experience, and proficiency in relevant software. A strong ability to communicate and troubleshoot is essential. The position offers a competitive hourly wage of $22.00 - $28.00 plus overtime and benefits.

Qualifications

• 3+ years of IT experience required.
• Certifications Preferred: A+, Microsoft Certifications (MCPD, MCITP, MCTS).
• Some technical experience troubleshooting computers or electronic equipment is a plus.

Responsibilities

• Monitor and respond to problems with MES computer systems.
• Complete periodic checklists regarding MES computer systems.
• Work with other Analysts and MES team members to resolve issues.
• Reconfigure and replace computers, scanners, and printers as they fail.

Skills

Excellent Analytical Skills

Problem-Solving Skills

Ability to communicate well

Technical Experience Troubleshooting

Knowledge of Windows OS & Server Operations

Intermediate Knowledge of Microsoft Office

Ability to support 24 X 7

Ability to work overtime

Education

High School diploma or Equivalent

Tools

Microsoft Office

Windows Server Operations

Job description

IT Technician II (Savannah, GA)

CBU: HMGMA

Purpose

We seek a skilled and enthusiastic individual to join our dynamic IT team as a "MES Technician II." In this role, you will assume a crucial responsibility by overseeing and evaluating MES Systems and equipment throughout our Automotive Manufacturing plant in HMGMA Savannah, GA. Your primary focus will involve delivering Level 1 support to ensure uninterrupted production operations at HMGMA Savannah, Georgia. This is an opportunity to contribute significantly to our ongoing success and maintain the seamless functioning of our production processes.

Essential Functions

• Monitor and respond to problems with MES computer systems. This includes covering phone calls and radio calls from production and maintenance.
• Complete periodic checklists regarding MES computer systems. Promptly respond to and resolve issues and requests as they arise.
• Work with other Analysts and MES team members to resolve issues.
• Escalate issues as per MES escalation standards.
• Work in both a control room and on the plant floor.
• Work overtime as needed to support production as well as projects.
• Reconfigure and replace computers, scanners, and printers as they fail.
• Attend some holidays and the summer shutdown period to perform preventative maintenance of computers and MES equipment throughout the plant.

Assist customers with installations and modifications regarding MES systems. This includes computer installation, scanner installation, and computer repair.

Scope

• Monitoring and Analysis
• Production Support
• Equipment Maintenance
• Data Management
• Issue Resolution
• Continuous Improvement
• Training and Documentation
• System Testing
• Performance Monitoring
• Collaboration
• Emergency Response
• Adherence to Protocols
• System Documentation
• User Support
• Task Prioritization

These scope indicators outline the essential responsibilities and focus areas for an MES Technician II within an organization.

Results

• Reduced Downtime
• Improved System Performance
• Timely Issue Resolution
• Enhanced Data Integrity
• Effective Collaboration
• Documentation and Knowledge Management
• User Empowerment
• Continuous Improvement
• Adherence to Protocols and Compliance
• Effective Emergency Response
• Resource Efficiency
• Positive User Experience

Overall, the MES Technician II's efforts result in a well‑maintained and optimized MES environment, enabling the organization to achieve its production goals, maintain high‑quality output, and adapt to evolving technological needs.

Job Requirements

• Education - High School diploma or Equivalent
• Related Work Experience (Yrs.) - 3+ years of IT experience
• Skills/Knowledge
  • Ability to support 24 X 7
  • Ability to work overtime.
  • Certifications Preferred: A+, Microsoft Certifications (MCPD, MCITP, MCTS).
  • Proficiency with Microsoft Office.
  • Excellent Analytical Skills and problem-solving skills.
  • Proficient in MS Word, Excel & PowerPoint.
  • Knowledge of Windows OS & Server Operations.
  • Ability to read and follow complex work instructions.
  • Must possess critical listening skills to discern end‑user concerns/issues.
  • Ability to communicate well in both written and verbal form.
  • Ability to think logically, analyze issues, and implement countermeasures.
  • Ability to plan, organize, and coordinate work assignments.
  • Some technical experience troubleshooting computers or electronic equipment is a plus.
  • Experience in a manufacturing environment is a plus.
  • Intermediate computer knowledge
  • Intermediate knowledge of Windows server operations
  • Troubleshoot and fix hardware such as Computers, Printers, and Scanners (Auto1‑D, 2‑D, and both handheld & wireless)
  • Assist in installing computers, printers, and scanners.
  • Intermediate install & troubleshooting knowledge within network configuration for computers, printers, and scanners
  • Intermediate GMES Application monitoring
  • Monitor & troubleshoot GMES application - Level‑I support.
  • Intermediate proficiency with Microsoft Office
• Certifications (Required/Preferred): CompTIA+, a plus certification preferred.

Salary

$22.00 - $28.00 an hour plus OT and excellent benefits package