OT Systems & Automation Support Engineer

Copeland; El Paso (TX); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Copeland is seeking an OT Support Engineer to deliver technical support across software, hardware, and IT systems managed by the IT department. You will perform preventive and corrective maintenance to ensure reliability, security, and proper operation of IT equipment and services, and assist with automation, data reporting, and system integration.

The role involves collaborating with multiple departments to implement IT solutions, support office and warehouse technology, manage vendor

Qualifications

• Three years of experience in a similar IT/OT support role.
• Proficient with Windows operating systems and common software.
• English fluency (spoken and written).
• Knowledge of LAN/WAN networks.

Responsibilities

• Install, configure, and maintain hardware and peripherals.
• Provide end-user support for software, hardware and systems.
• Perform preventive and corrective maintenance on IT equipment.
• Develop IT solutions to improve efficiency.
• Manage user accounts and access rights across systems.
• Support OT devices such as scanners and warehouse tech.

Skills

Windows OS

LAN/WAN

English fluency

Scripting

IT support

Tools

ServiceNow

SQL Database

ITIL

Azure Administrator

CCNA

PMP

CCTV

Job description

Copeland is seeking an OT Support Engineer to deliver technical support across software, hardware, and IT systems managed by the IT department. You will perform preventive and corrective maintenance to ensure reliability, security, and proper operation of IT equipment and services, and assist with automation, data reporting, and system integration.

The role involves collaborating with multiple departments to implement IT solutions, support office and warehouse technology, manage vendor