OT Support Technician - Factory IT & Asset Ops

Anduril Industries, Inc.; Costa Mesa (CA); On-site; USD 84,000 - 111,000; Full time

Job summary

Anduril Industries is seeking an OT Support Operator to provide hands-on IT operations on the factory floor, triaging tickets, repairing hardware, and deploying devices. You will also manage procurement, receiving, stocking, and asset tracking, with on-site support for production teams and escalation to Systems Administrators when needed.

This role requires practical problem-solving in a fast-paced environment and a strong commitment to keeping devices and asset records accurate and up to date.

Qualifications

• 2+ years in IT support or hands-on IT operations.
• Experience with asset management or ERP systems.
• Hands-on repair of laptops, desktops, and peripherals.
• Experience with Jira Service Management.
• Comfort with physical work in a warehouse or factory setting.
• Strong organization and record-keeping.
• Clear written and verbal communication.
• Ability to work in a fast-moving environment with competing priorities.

Responsibilities

• Triage, resolve, and close tickets in Jira.
• Diagnose and repair hardware or coordinate RMAs.
• Image, configure, and deploy devices.
• Provide on-site support to factory floor users.
• Manage account and software requests within permissions.
• Procure hardware: create purchase requests and track orders.
• Receive shipments and verify accuracy.
• Stock and organize inventory in asset systems.
• Record fixes and flag recurring issues.
• Document processes and communicate patterns to the team.

Skills

IT support

Asset management

Hardware repair

Jira Service Management

Warehouse operations

Documentation

Communication

Ownership

Tools

Asset management software

ERP system

Job description

Anduril Industries is seeking an OT Support Operator to provide hands-on IT operations on the factory floor, triaging tickets, repairing hardware, and deploying devices. You will also manage procurement, receiving, stocking, and asset tracking, with on-site support for production teams and escalation to Systems Administrators when needed.

This role requires practical problem-solving in a fast-paced environment and a strong commitment to keeping devices and asset records accurate and up to date.