OT Support Technician — Factory Floor

Anduril Industries; Costa Mesa (CA); On-site; USD 84,000 - 111,000; Full time

Benefits offered by this job

Equity grants

Health benefits

Job summary

Anduril Industries is seeking an OT Support Operator to provide hands-on IT support to factory staff, fix hardware, manage devices from procurement to deployment, and ensure seamless on-site operations on the production floor.

You will triage tickets in Jira, repair laptops/desktops, coordinate RMAs, and assist with asset management and inventory controls to keep the floor running smoothly.

Qualifications

• 2+ years in IT support, helpdesk, desktop support, or hands-on IT ops role
• Experience with asset management or ERP systems
• Hands-on troubleshooting for laptops, desktops, and peripherals
• Experience using a ticketing system such as Jira Service Management
• Comfort with physical work including receiving/moving shipments in a warehouse or factory floor
• Strong organization and follow-through; accurate records
• Clear written and verbal communication; supportive to users of varying tech levels
• Ability to work in a fast-paced environment with competing priorities and ownership mindset

Responsibilities

• Triage, resolve, and close tickets in Jira within set response times
• Diagnose and repair broken hardware or coordinate vendor RMAs
• Image, configure, and deploy new devices to users and floor stations
• Provide on-site support to factory floor users and perform device swaps
• Handle account, access, and software requests; escalate to Systems Administrators when needed
• Execute procurement for defined hardware: create requests, place orders, track delivery
• Receive shipments, verify orders, record receipts and discrepancies
• Stock and organize inventory; track assets in management systems
• Run reverse logistics: swaps, RMAs, vendor returns; close records
• Perform regular inventory counts; flag shortages
• Maintain accurate asset records as devices are repaired/reassigned
• Document fixes and recurring issues; flag patterns for root-cause analysis

Skills

IT support

Asset management

Hardware troubleshooting

Jira Service Management

Warehouse/physical work

Record keeping

Clear communication

Ownership mindset

Tools

Asset management software

ERP system

Jira Service Management

Job description

Anduril Industries is seeking an OT Support Operator to provide hands-on IT support to factory staff, fix hardware, manage devices from procurement to deployment, and ensure seamless on-site operations on the production floor.

You will triage tickets in Jira, repair laptops/desktops, coordinate RMAs, and assist with asset management and inventory controls to keep the floor running smoothly.