Industrial IT & Factory Equipment Operator

Telemetry Today LLC; Costa Mesa (CA); On-site; USD 84,000 - 111,000; Full time

Job summary

Anduril Industries is seeking an OT Support Operator to support factory systems on the production floor in Costa Mesa, CA. You will provide hands-on IT support, fix hardware, deploy devices, and ensure equipment is ready for handoff to users.

You will work in Jira, triage tickets, repair laptops and peripherals, handle incoming shipments, inventory, and procurement, and escalate as needed. This role suits someone who enjoys fixing things and owning tasks in a fast-moving environment.

Qualifications

• 2+ years in IT support, helpdesk, desktop support, or hands-on IT operations
• Experience with asset management systems or asset management tools
• Troubleshooting and repairing laptops, desktops, and peripherals
• Experience with Jira Service Management or similar ticketing system
• Comfort with physical work including receiving, moving shipments, and warehouse/factory floors
• Strong organization and follow-through to close loops and keep records
• Clear written and verbal communication with diverse users
• Ability to work in a fast-moving environment with competing priorities and ownership of work

Responsibilities

• Triage, resolve, and close tickets in Jira within response targets
• Diagnose and repair broken hardware or coordinate vendor RMAs
• Image, configure, and deploy new devices to users and production floor
• Provide on-site troubleshooting and device swaps for factory floor users
• Handle account, access, and software requests within scope; escalate outside scope
• Procure defined hardware needs: create purchase requests, place and track orders
• Receive and verify shipments; record receipts and discrepancies
• Inventory management: stock, stage, and organize hardware for deployment
• Run reverse logistics: swaps, RMAs, vendor returns, end-of-life retirements
• Keep asset records updated as devices are repaired/reassigned/shipped/retired
• Document fixes and recurring issues to identify root causes

Skills

Helpdesk

Communication

Ownership

Organizational skills

Tools

Jira Service Management

Asset management system

Barcode scanners

Okta/Entra ID

Job description

Anduril Industries is seeking an OT Support Operator to support factory systems on the production floor in Costa Mesa, CA. You will provide hands-on IT support, fix hardware, deploy devices, and ensure equipment is ready for handoff to users.

You will work in Jira, triage tickets, repair laptops and peripherals, handle incoming shipments, inventory, and procurement, and escalate as needed. This role suits someone who enjoys fixing things and owning tasks in a fast-moving environment.