OT Support Operator

Anduril Industries; Costa Mesa (CA); On-site; USD 84,000 - 111,000; Full time

Benefits offered by this job

Equity grants

Health benefits

Job summary

Anduril Industries is seeking an OT Support Operator to provide hands-on IT support to factory staff, fix hardware, manage devices from procurement to deployment, and ensure seamless on-site operations on the production floor.

You will triage tickets in Jira, repair laptops/desktops, coordinate RMAs, and assist with asset management and inventory controls to keep the floor running smoothly.

Qualifications

• 2+ years in IT support, helpdesk, desktop support, or hands-on IT ops role
• Experience with asset management or ERP systems
• Hands-on troubleshooting for laptops, desktops, and peripherals
• Experience using a ticketing system such as Jira Service Management
• Comfort with physical work including receiving/moving shipments in a warehouse or factory floor
• Strong organization and follow-through; accurate records
• Clear written and verbal communication; supportive to users of varying tech levels
• Ability to work in a fast-paced environment with competing priorities and ownership mindset

Responsibilities

• Triage, resolve, and close tickets in Jira within set response times
• Diagnose and repair broken hardware or coordinate vendor RMAs
• Image, configure, and deploy new devices to users and floor stations
• Provide on-site support to factory floor users and perform device swaps
• Handle account, access, and software requests; escalate to Systems Administrators when needed
• Execute procurement for defined hardware: create requests, place orders, track delivery
• Receive shipments, verify orders, record receipts and discrepancies
• Stock and organize inventory; track assets in management systems
• Run reverse logistics: swaps, RMAs, vendor returns; close records
• Perform regular inventory counts; flag shortages
• Maintain accurate asset records as devices are repaired/reassigned
• Document fixes and recurring issues; flag patterns for root-cause analysis

Skills

IT support

Asset management

Hardware troubleshooting

Jira Service Management

Warehouse/physical work

Record keeping

Clear communication

Ownership mindset

Tools

Asset management software

ERP system

Jira Service Management

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting‑edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

About The Role

Factory Systems builds and runs the technology that keeps Anduril's factories producing, including the devices, networks, and systems on the floor and the people who use them. Our footprint is growing quickly, and the team is building the operational foundation to support that growth.

We are looking for an OT Support Operator to be our boots on the ground. You will provide hands‑on support to the people who build things, answering tickets, fixing broken hardware, and deploying new devices. You will also keep the hardware itself moving, from procurement through receiving, stocking, and shipping. This role is ideal for someone who likes fixing things, likes getting things where they need to go, and takes ownership without waiting to be told what's next.

What You’ll Do

• Work the support queue in Jira: triage, resolve, and close tickets within response and resolution targets
• Diagnose and repair broken hardware (workstations, scanners, printers, and peripherals), or coordinate vendor RMAs when repair isn't practical
• Image, configure, and deploy new devices to users and production floor stations, and confirm they work before handoff
• Support factory floor users in person, including on‑site troubleshooting and device swaps
• Handle account, access, and software requests within your permissions, and elevate to Systems Administrators when a request is outside your scope
• Execute procurement for defined hardware needs: create purchase requests, place and track orders, follow up with vendors, and keep stakeholders informed on delivery status
• Receive shipments at the dock, verify that what arrived matches what was ordered, and record receipts and discrepancies
• Stock, stage, and organize inventory so the right hardware is findable and ready to deploy, tracking it in our asset management and ticketing systems
• Run reverse logistics and sustainment: swaps, refreshes, RMAs, vendor returns, and end‑of‑life retirement, with records closed out at every step
• Perform regular inventory counts and flag shortages before they stall a deployment or a build
• Keep asset records accurate as devices are repaired, reassigned, shipped, or retired
• Document fixes and recurring issues, and flag patterns to the team so root causes get addressed rather than ticketed repeatedly

Required Qualifications

• 2+ years of experience in IT support, helpdesk, desktop support, or a hands‑on IT operations role (or equivalent experience)
• Experience with an asset management or ERP system or with asset management tools
• Hands‑on experience troubleshooting and repairing laptops, desktops, and common peripherals
• Experience with a ticketing system such as Jira Service Management
• Comfort with physical work, including receiving and moving shipments and working on a warehouse or factory floor [DO WE NEED A LIFTING REQUIREMENT HERE???]
• Strong organization and follow‑through: you close loops, keep accurate records, and notice when numbers don't match
• Clear written and verbal communication, with the patience to support users of varying technical comfort
• Ability to work in a fast‑moving environment with competing priorities and to take ownership of your work

Preferred Qualifications

• Experience with shipping, receiving, inventory management, or purchasing in a manufacturing, warehouse, or logistics setting
• Experience with barcode scanners, label printers, or other industrial and OT devices
• Familiarity with Active Directory/Entra ID, Okta, or similar identity management tools
• Experience in a manufacturing, defense, or other regulated hardware environment

US Salary Range

$84,000—$111,000 USD

Benefits

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top‑tier benefits for full‑time employees, including:

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

For more information, Explore Our Benefits.