OT Operations Tech Support - Production Systems Lead

Y-12 National Security Complex; Oak Ridge (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

Y-12 National Security Complex in Oak Ridge, TN is seeking an ENG Operations Technology Support Specialist to oversee the distributed OT infrastructure for production equipment. You will assess, remediate, and maintain OT systems, act as SME for OT implementation, troubleshooting, backups, and disaster recovery.

Role requires strong communication, networking, and Windows OS expertise, with a focus on security, incident response, and continuous improvement within a DOE environment.

Qualifications

• Bachelor's degree: Minimum 2 years of relevant experience.
• Master's degree: Minimum 1 year of relevant experience.
• Ten or more years of relevant education, training and/or progressive experience may be considered to satisfy educational and years of experience for this posting.
• Preferred candidates will have a Bachelor’s or Master’s degree in Computer Information Systems or related technical field
• Strong communication skills and ability to work with customers and technical personnel across departments
• In-depth understanding of information/operational technology systems in a distributed computing environment
• Strong understanding of Microsoft Windows Operating systems (Server and Desktop OS)
• Strong understanding of Rockwell FactoryTalk network management tools
• Strong understanding of networking equipment and technology
• Strong understanding of virtualization using VMware software suite
• Understanding of SQL server systems
• Experience using Veritas Backup Exec Agent
• Experience implementing Active Directory
• Experience using Symantec Endpoint Protection
• Experience deploying and troubleshooting applications across a distributed network
• Typical engineering/science experience ranging from 3 to 7 years

Responsibilities

• Supervise system status and health
• Maintain the system while ensuring downstream systems and processes remain operational
• Serve as point of contact for system troubleshooting, repair, and outage execution
• Revise network infrastructure design for production equipment as site needs evolve
• Maintain system backup capabilities
• Remediate system based on vulnerability priority
• Lead recovery from adverse conditions
• Organize and maintain licensing documentation
• Configure network firewalls on production equiptment in accordance with site requirements
• Maintain user documentation and operational procedures
• Interface with other organizations to update, improve, or remediate system
• Maintain qualifications and training status in accordance with site policies and DOE O 426.2
• Attend all required safety meetings and training
• Perform other duties as assigned

Skills

Strong communication skills

OT networks

Distributed computing environment

Education

Bachelor's degree

Master's degree

Ten+ years of relevant education, training and/or progressive experience

Tools

Rockwell FactoryTalk

VMware

SQL Server

Active Directory

Veritas Backup Exec

Symantec Endpoint Protection

Windows Server/Desktop OS

Job description

Y-12 National Security Complex in Oak Ridge, TN is seeking an ENG Operations Technology Support Specialist to oversee the distributed OT infrastructure for production equipment. You will assess, remediate, and maintain OT systems, act as SME for OT implementation, troubleshooting, backups, and disaster recovery.

Role requires strong communication, networking, and Windows OS expertise, with a focus on security, incident response, and continuous improvement within a DOE environment.