Osteoporosis Patient Care Coordinator

Jobtailor; Mount Pleasant (SC); On-site; USD 40,000 - 56,000; Full time

Job summary

LOA Osteoporosis Center in Mount Pleasant, SC is seeking a detail-oriented Medical Office Coordinator to manage patient charts, coordinate referrals, and support scheduling across three LOA office locations. You will assist with pre-exam results, maintain records, and ensure HIPAA compliance in a fast-paced environment.

The role requires strong organizational and communication skills, experience with EMR and scheduling software, and a commitment to patient confidentiality and professional care.

Qualifications

• High school diploma or equivalent required.
• Previous experience preferred in a medical office, healthcare setting, patient coordination, referral coordination, or similar role.
• Knowledge of healthcare terminology and general medical office processes preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong written and verbal communication skills.
• Ability to communicate professionally and compassionately with patients, families, providers, and referring offices.
• Experience with electronic medical records and scheduling systems preferred.
• Ability to maintain patient confidentiality and handle sensitive information appropriately.

Responsibilities

• Prepare and organize patient charts, documentation, laboratory results, imaging reports, and medical records for provider review.
• Coordinate new patient referrals, obtain missing records, communicate with referring offices and patients, and assist with scheduling.
• Room and escort patients to exam areas.
• Obtain and document basic patient measurements, including height and weight.
• Prepare exam rooms and non-clinical materials for appointments.
• Track patient flow and support an efficient patient experience.
• Coordinate appointments, maintain provider schedules, confirm appointments, and relay non-clinical messages.
• Provide scheduling and non-clinical appointment and testing information.
• Route clinical questions, medical concerns, medication questions, and refill requests to providers or clinical staff.
• Assist with referral follow-up and communication among patients, referring providers, and the Osteoporosis Center.
• Assist with obtaining pre-exam laboratory or diagnostic results.
• Verify demographic, insurance, scheduling, and administrative information.
• Scan, upload, file, and maintain patient records.
• Complete documentation, administrative tasks, operational checklists, and other assigned responsibilities.
• Maintain patient confidentiality and comply with HIPAA, privacy, and OSHA requirements.
• Support the operational needs of the LOA Osteoporosis Center without independently performing clinical functions

Skills

Patient Coordination

Scheduling Software

HIPAA Compliance

Communication Skills

Education

High school diploma

Tools

EMR Systems

Scheduling Software

Job description

• Prepare and organize patient charts, documentation, laboratory results, imaging reports, and medical records for provider review
• Coordinate new patient referrals, obtain missing records, communicate with referring offices and patients, and assist with scheduling
• Room and escort patients to exam areas
• Obtain and document basic patient measurements, including height and weight
• Prepare exam rooms and non-clinical materials for appointments
• Track patient flow and support an efficient patient experience
• Coordinate appointments, maintain provider schedules, confirm appointments, and relay non-clinical messages
• Provide scheduling and non-clinical appointment and testing information
• Route clinical questions, medical concerns, medication questions, and refill requests to providers or clinical staff
• Assist with referral follow-up and communication among patients, referring providers, and the Osteoporosis Center
• Assist with obtaining pre-exam laboratory or diagnostic results
• Verify demographic, insurance, scheduling, and administrative information
• Scan, upload, file, and maintain patient records
• Complete documentation, administrative tasks, operational checklists, and other assigned responsibilities
• Maintain patient confidentiality and comply with HIPAA, privacy, and OSHA requirements
• Support the operational needs of the LOA Osteoporosis Center without independently performing clinical functions

Requirements

• High school diploma or equivalent required
• Previous experience preferred in a medical office, healthcare setting, patient coordination, referral coordination, or similar role
• Knowledge of healthcare terminology and general medical office processes preferred
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Strong written and verbal communication skills
• Ability to communicate professionally and compassionately with patients, families, providers, and referring offices
• Ability to appropriately recognize and maintain the distinction between administrative responsibilities and clinical responsibilities
• Experience with electronic medical records and scheduling systems preferred
• Ability to maintain patient confidentiality and handle sensitive information appropriately
• CMA certification is preferred but is an optional requirement
• Ability to travel to three LOA office locations, including North Charleston, Mount Pleasant, and West Ashley
• Ability to comply with HIPAA, organizational privacy requirements, and OSHA requirements

Core Competencies

Demonstrates strong organizational skills and attention to detail in managing patient records, scheduling, and communication within a healthcare setting. Proficient in maintaining patient confidentiality and complying with HIPAA and OSHA requirements.

Highest-signal resume keywords

• Patient Coordination
• Electronic Medical Records
• Scheduling Systems
• HIPAA Compliance
• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Patient Chart Preparation
• Documentation Management
• Basic Patient Measurements
• Referral Coordination
• Administrative Task Completion

Soft Skills

• Organizational Skills
• Attention to Detail
• Professional Communication
• Compassionate Interaction
• Multi-Priority Management

Certifications & Qualifications

• CMA Certification

Industry Keywords

• Healthcare Terminology
• Patient Confidentiality
• OSHA Requirements
• Referral Follow-Up
• Non-Clinical Responsibilities

Tools & Technologies

• Electronic Medical Records Systems
• Scheduling Software