OS&D Clerk

Old Dominion Freight Line, Inc.; Columbus (OH); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401k with match

Training & growth opportunities

Tuition reimbursement

Job summary

Old Dominion Freight Line, Inc. is seeking an OS&D Clerk in Columbus, OH to inspect shipments, validate claims, determine root causes of damage or shortage, and coordinate resolutions with claimants. You will maintain accurate records and support daily operations with a focus on accuracy and customer service.

Responsibilities include locating overages/shortages/damage, handling Hazmat freight, and preparing OS&D paperwork. A high school diploma and 1 year of office/ops experience are preferred.

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of office and/or operations experience preferred in transportation.
• Proficient with Microsoft Office; AS400 and SAP experience helpful.
• Experience handling Hazmat materials preferred.
• Excellent verbal and written communication skills; detail oriented.

Responsibilities

• Locate overages, shortages and damaged freight and research and resolve issues.
• Provide exceptional customer service to internal and external customers.
• Properly handle different types of freight including Hazmat materials.
• Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed.
• Maintain accurate records for reporting OS&D freight daily and weekly.
• Assist with answering telephones and provide superior customer service.
• May also perform customer service duties such as providing quotes, taking orders and answering general customer questions.

Skills

Microsoft Office

AS400

SAP

Hazmat handling

Communication skills

Detail oriented

Education

High School Diploma or equivalent

Tools

OS&D tools

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do.

If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD. If you have a keen eye for detail and enjoy solving challenges, this role offers the perfect opportunity to put your skills to work. As an OS&D Clerk at Old Dominion Freight Line, you’ll help ensure shipments are handled with accuracy and care.

From inspecting freight and resolving claims to collaborating with teams and providing top‑notch customer service, your contributions will help keep operations running smoothly. This fast‑paced, supportive environment is ideal for those who take pride in organization and problem‑solving while making a real impact every day.

Old Dominion freight Line is currently recruiting for a (Overages, Shortages, and Damages) OS & D Clerk to join our OD Family Culture. Our OS & D Clerk will be responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage/shortage and determine resolutions.

Responsibilities

• Locate overages, shortage and damaged freight and research and resolve issues
• Provide exceptional customer service to internal and external customers
• Properly handle different types of freight including Hazmat materials
• Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
• Maintain accurate records for reporting OS&D freight on a daily and weekly basis
• Assist with answering telephones and provide superior customer service
• May also perform customer service duties such as providing quotes, taking orders and answering general customer questions

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of office and/or operations experience, preferably in the transportation industry
• Proficient with Microsoft Office
• Experience with AS400 and SAP preferred
• Experience handling Hazmat materials preferred
• Excellent verbal and written communication skills
• Detail oriented with the ability to multi task

Compensation Range

Compensation Range: The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level, and state/local wage requirements. $19.29 - $23.43

Working Days

Working Days: Monday,Tuesday,Wednesday,Thursday,Friday

Working Shift

Working Shift: Morning Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Benefits

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career

Equal Opportunity Employer

Old Dominion Freight Line, Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Company Culture

We prioritize our OD family of employees Ability to advance through our promote from within philosophy National Career Opportunities Available at our 260+ service centers

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less‑than‑Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.