Orthopedics Front Desk & Admin Services Specialist

Trinity Health; Waterbury (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great benefits from day 1

Mission-driven team environment

Career growth potential

Job summary

Trinity Health Of New England Medical Group in Waterbury is seeking a Medical Receptionist / Business Services Rep to join the Orthopedics team. You will serve as the first point of contact, greeting patients and handling scheduling, registration, and insurance tasks.

The position emphasizes patient flow, appointment coordination, and support for providers and staff within a busy medical office environment.

Qualifications

• High school diploma or equivalent.
• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols to maximize provider productivity.

Skills

Patient communication

Keyboard skills

MS Office proficiency

Accuracy and dependability

Experience in medical office

Education

High school diploma or equivalent

Job description

Trinity Health Of New England Medical Group in Waterbury is seeking a Medical Receptionist / Business Services Rep to join the Orthopedics team. You will serve as the first point of contact, greeting patients and handling scheduling, registration, and insurance tasks.

The position emphasizes patient flow, appointment coordination, and support for providers and staff within a busy medical office environment.