Orthopedic Patient Experience Navigator

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Temple Health – Temple University Health System seeks an Athletic Trainer Navigator to triage clinical questions, coordinate care, and support patient experience in Orthopedic Surgery outpatient offices.

The role serves as liaison between patients, physicians, APPs and staff, prepares charts, assists in scheduling procedures, and contributes to regulatory readiness and inventory tasks.

Qualifications

• Bachelor's Degree in Athletic Training (accredited program) required.
• Master's Degree in Athletic Training preferred.
• Minimum 5 years of orthopedic experience in healthcare setting required.
• Certified Athletic Trainer (ATC) license required.
• PA Athletic Trainer license required.
• Basic Life Support (BLS) certification required.

Responsibilities

• Provides patient access and care as a navigator, triaging clinical questions and concerns.
• Acts as liaison between patients, providers and clinical staff to support patient experience.
• Follows patient from arrival to departure, ensuring needs are met.
• Prepares charts for visits and testing approvals.
• Assists in procedure/surgery scheduling and contributes to regulatory readiness.
• Manages inventory/stocking and responds to patient phone inquiries.
• Performs other duties as assigned including supervision of subordinate positions.

Education

Bachelor's Degree Athletic Training accredited program

Master's Degree Athletic Training accredited program

Job description

Temple Health – Temple University Health System seeks an Athletic Trainer Navigator to triage clinical questions, coordinate care, and support patient experience in Orthopedic Surgery outpatient offices.

The role serves as liaison between patients, physicians, APPs and staff, prepares charts, assists in scheduling procedures, and contributes to regulatory readiness and inventory tasks.