Orthopedic Patient Experience Coordinator

Cape Cod Orthopaedics Physical Therapy; Sandwich (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off and holidays

401(k) retirement plan

Job summary

Cape Cod Orthopaedics is seeking a compassionate Patient Services Representative to join our Sandwich, MA team. You will be the first contact for patients, handling reception, scheduling, and payments.

This role supports clinicians and staff by maintaining accurate EMR records, verifying insurance, and delivering attentive, HIPAA-compliant service in a fast-paced, team-oriented orthopedic practice.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office, orthopedic practice, or healthcare customer service preferred.
• Familiarity with EMR systems and medical scheduling software is preferred.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills with a patient-centered approach.
• Ability to work effectively in a fast-paced team environment.
• Knowledge of medical terminology and insurance verification is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register new patients and update demographics and insurance information accurately.
• Answer and direct incoming phone calls while addressing patient questions and concerns.
• Collect co-pays, balances, and process payments in accordance with office policies.
• Maintain accurate electronic medical records (EMR) and ensure patient information is up to date.
• Coordinate with physicians, medical assistants, and other team members to support efficient patient flow.
• Protect patient privacy and maintain compliance with HIPAA regulations.
• Perform additional administrative duties as assigned.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Teamwork

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Cape Cod Orthopaedics is seeking a compassionate Patient Services Representative to join our Sandwich, MA team. You will be the first contact for patients, handling reception, scheduling, and payments.

This role supports clinicians and staff by maintaining accurate EMR records, verifying insurance, and delivering attentive, HIPAA-compliant service in a fast-paced, team-oriented orthopedic practice.