Patient Services Representative

Cape Cod Orthopedics and Sports Medicine; Sandwich (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package for 401

Paid time off and holidays

401(k) retirement plan

Job summary

Cape Cod Orthopaedics is seeking a friendly, precise Patient Services Representative to serve as the first point of contact for patients at our Sandwich, MA office. You will register new patients, verify insurance, schedule appointments, and coordinate with clinicians to ensure smooth patient flow.

You will handle payments and co-pays, maintain accurate EMR records, and protect patient privacy in line with HIPAA.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office, orthopedic practice, or healthcare customer service preferred.
• Familiarity with EMR systems and medical scheduling software preferred.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service with a patient-centered approach.
• Ability to work effectively in a fast-paced team environment.
• Knowledge of medical terminology and insurance verification is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register new patients and update demographic and insurance information accurately.
• Answer and direct incoming calls while addressing patient questions and concerns.
• Collect co-pays and balances, and process payments per office policies.
• Maintain accurate EMR and ensure patient information is up to date.
• Coordinate with physicians and clinical staff to support efficient patient flow.
• Protect patient privacy and adhere to HIPAA regulations.
• Perform additional administrative duties as assigned.

Skills

Communication

Organization

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Patient Services Representative

Cape Cod Orthopaedics
Location: Sandwich, MA

Full Time/Non-Exempt

Join Our Team

Cape Cod Orthopaedics is seeking a compassionate, professional, and detail-oriented Patient Services Representative to join our growing team. As the first point of contact for our patients, you will play a vital role in creating a positive patient experience while supporting our providers and clinical staff in delivering exceptional orthopedic care.

Key Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register new patients and update demographic and insurance information accurately.
• Answer and direct incoming phone calls while addressing patient questions and concerns.
• Collect co-pays, balances, and process payments in accordance with office policies.
• Maintain accurate electronic medical records (EMR) and ensure patient information is up to date.
• Coordinate with physicians, medical assistants, and other team members to support efficient patient flow.
• Protect patient privacy and maintain compliance with HIPAA regulations.
• Perform additional administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office, orthopedic practice, or healthcare customer service preferred.
• Familiarity with electronic medical record (EMR) systems and medical scheduling software is preferred.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills with a patient-centered approach.
• Ability to work effectively in a fast-paced team environment.
• Knowledge of medical terminology and insurance verification is a plus.

What We Offer

• Competitive compensation
• Comprehensive benefits package for eligible employees
• Paid time off and holidays
• 401(k) retirement plan
• A collaborative, supportive workplace dedicated to providing outstanding orthopedic care to our community

Cape Cod Orthopaedics is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace where all employees are respected and supported.