Orthopedic DME & Patient Care Technician

Orthopedic Institute of Pennsylvania; Camp Hill (Cumberland County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

PTO

401(k) plan and profit sharing

Cell-phone discounts

Jean Day on Fridays

Job summary

Orthopedic Institute of PA in Camp Hill, PA seeks a DME support professional who fits and educates patients on prescribed durable medical equipment while aiding clinical flow.

The role blends patient-facing duties and equipment tasks, requires a high school diploma, CPR, and healthcare office experience; DME training is provided. Benefits include Medical, Dental, Vision, PTO, and a 401(k) plan.

Qualifications

• Two years of experience in a medical office, orthopedic, or patient-facing role preferred.
• CPR certification required or must be obtained upon hire.
• Certification as a CNA, Medical Assistant, Phlebotomist, or Lab Technician preferred.

Responsibilities

• Fit and apply orthopedic DME as directed by the provider.
• Educate patients on usage, care, and outcomes of prescribed equipment per instructions.
• Complete documentation per payer and regulatory guidelines (HIPAA, Medicare, Medicaid).
• Explain patient financial responsibility and insurance coverage; collect payments when applicable.
• Maintain inventory and organization of DME supplies.
• Escort patients to and from X-ray and exam rooms.
• Assist with obtaining vital signs and entering data into the EMR system.
• Monitor hallway activity and support clinical flow.
• Keep exam rooms clean and stocked; support clinical team daily.
• Provide excellent customer service and a positive patient experience.

Skills

Customer service

Communication

Teamwork

HIPAA compliance

Education

High school diploma or GED

CPR certification

CNA/MA/Phlebotomist/Lab Tech cert preferred

Tools

EMR system

Job description

Orthopedic Institute of PA in Camp Hill, PA seeks a DME support professional who fits and educates patients on prescribed durable medical equipment while aiding clinical flow.

The role blends patient-facing duties and equipment tasks, requires a high school diploma, CPR, and healthcare office experience; DME training is provided. Benefits include Medical, Dental, Vision, PTO, and a 401(k) plan.