Orthopedic DME & Patient Care Specialist

The Orthopedic Institute of Pennsylvania; Peace Church (PA); Hybride; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

401(k) plan

Profit sharing

Cell-phone discounts

Jean Day on Fridays

Company events

Career advancement

Résumé du poste

The Orthopedic Institute of Pennsylvania is seeking a DME Support Specialist to help fit and educate patients on prescribed equipment while ensuring efficient patient flow. This hybrid role balances hallway, patient-facing tasks with technical equipment duties, under provider direction.

Two years in a medical setting and DME fitting experience are preferred; CPR certification is required or obtainable on hire.

Qualifications

• Two years of experience in a medical office, orthopedic, or patient-facing role preferred.
• Prior experience with DME fitting is strongly preferred; training available for qualified candidates.
• High school diploma or GED required.
• CPR certification required or must be obtained upon hire.
• Certification as a CNA, Medical Assistant, Phlebotomist, or Lab Technician preferred.

Responsabilités

• Fit and apply orthopedic DME as directed by the provider.
• Educate patients on usage, care, and expected outcomes of prescribed equipment following manufacturer and physician instructions.
• Obtain and complete necessary documentation per payer requirements and regulatory guidelines (e.g., HIPAA, Medicare, Medicaid).
• Explain patient financial responsibility and insurance coverage; collect patient payments when applicable.
• Maintain proper inventory and organization of DME supplies.
• Greet and escort patients to and from X-ray and exam rooms.
• Assist with obtaining vital signs and entering accurate information into the EMR system.
• Monitor hallway activity and ensure timely patient movement to support clinical flow.
• Maintain clean, stocked exam rooms and support the clinical team with daily tasks.
• Provide excellent customer service and ensure a positive patient experience.

Connaissances

Patient-facing experience

DME fitting experience

Customer service

Formation

High school diploma or GED

CPR certification

CNA/MA/Phlebotomist/Lab Technician certification

Description du poste

The Orthopedic Institute of Pennsylvania is seeking a DME Support Specialist to help fit and educate patients on prescribed equipment while ensuring efficient patient flow. This hybrid role balances hallway, patient-facing tasks with technical equipment duties, under provider direction.

Two years in a medical setting and DME fitting experience are preferred; CPR certification is required or obtainable on hire.