Patient Care Coordinator II

Orthopedic One; Dublin (OH); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Orthopedic One is seeking a Patient Care Coordinator II in Dublin, OH. The role focuses on coordinating patient flow during clinic hours, assisting surgeons, and preparing patients for exams.

You will educate patients, triage calls, and manage documentation and scheduling to support efficient surgical and diagnostic processes. The position requires medical assisting education, prior physician-office experience, and CPR certification, with casting experience preferred.

Qualifications

• Completion of medical assisting or comparable education.
• Prior experience in a physician office setting, preferably orthopedic or surgical.
• Casting experience desired.
• Current CPR certification.

Responsibilities

• Assists surgeon during office hours by facilitating patient flow and preparing for exam.
• Educates patients, triages and returns phone calls, communicates changes to clinic schedule.
• Removes or applies wound dressing.
• Assists in the application or teaching related to bracing/casting.
• Removes sutures or staples after physician assessment of wound.
• Prepares supplies and draw up injections for physician.
• Electronically retrieves x-ray, MRI, or other records for physician.
• Obtains insurance pre-certification and schedules pre-admission testing; handles related paperwork.
• Ensures pre-op education is delivered; places prescription refill orders as directed.

Skills

Patient care

Clinic coordination

Phone triage

Education

Medical assisting

CPR certification

Job description

Patient Care Coordinator II - Sports Medicine Physician

• Location Dublin, OH, United States
• Schedule - Shift Regular Full Time - Day Shift

RESPONSIBILITIES AND ACCOUNTABILITIES

• Clinical:
  • Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam. Provides patient education related to treatment Answers, triages and returns phone calls Communicates changes to clinic schedule as needed
• Removes or applies wound dressing
• Assists in the application or teaching related to bracing/casting
• Removes sutures or staples after physician assessment of wound
• Prepares supplies and draw up injections for physician
• Electronically retrieves x-ray, MRI, or other records for physician
• Administrative:
  • Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery. Books surgery and completes all associated surgery paperwork, prepares consents, etc. Schedules pre-admission testing for patients by contacting PCP or hospital Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care Sends completed pre-admission testing to appropriate surgery location prior to patient surgery Prepares x-rays and other patient information for doctor to take to surgery Completes disability forms or other documents requested by patients, reviewing with physicians as needed Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions Provides coverage for vacation/sick calls from other clinicians Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions Places prescription refill orders at direction of physician

TEAMWORK

• Teamwork:
  • Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision. Works cooperatively and refrains from participating in negative conversations. Shares knowledge and insights with co-workers in a constructive manner. Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers. Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.

POLICIES AND PROCEDURES

• Policies and Procedures
  • Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents. Provides assistance and support to leadership in implementing policies and procedures as necessary. Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

QUALIFICATIONS

Education, Experience, Certification and Licensure Requirements:

Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.