Orthopedic Care Concierge

Alliance Health System; Middletown (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Alliance Orthopedics in Middletown, NJ is seeking a Patient Care Coordinator to act as a liaison between providers and patients, monitor treatment plans, and evaluate progress. This role involves coordinating interventions with care teams and scheduling tasks.

The ideal candidate will have healthcare administration training and experience in related settings such as sports medicine or orthopedics, plus strong communication and empathy to support patient care.

Qualifications

• BA/BS in Healthcare Administration or related field.
• Experience in a similar practice: Sports Medicine, Chiropractic, Physical Therapy, Pain Management, Orthopedic/Spine Surgeon (preferred).

Responsibilities

• Build rapport and establish trust with patients, providers and Scheduler(s).
• Conduct weekly meetings with assigned provider(s) to discuss active patient list and ensure changes are implemented to accelerate care.
• Assure patient compliance by reviewing the daily schedule and delegating changes to Scheduler(s); follow-up to assure completion.
• Coordinate patient imaging as required.
• Collaborate with Medical Team for MD appointments as required.
• Provide advanced knowledge of Alliance Ortho services and technology.
• Master the role and responsibilities of a Scheduler.

Skills

Great verbal and written communication

Strong analytical thinking

Excellent customer service

Compassion and empathy

Education

BA/BS in Healthcare Administration

Job description

Alliance Orthopedics in Middletown, NJ is seeking a Patient Care Coordinator to act as a liaison between providers and patients, monitor treatment plans, and evaluate progress. This role involves coordinating interventions with care teams and scheduling tasks.

The ideal candidate will have healthcare administration training and experience in related settings such as sports medicine or orthopedics, plus strong communication and empathy to support patient care.