Orthodontic Treatment Coordinator — Patient Advocate

Smile Doctors; Chevy Chase (MD); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary + Bonus Opportunity

Medical, dental, vision and life保险

Short and long-term disability

401(k) plan

Paid time off & paid holidays

Discounts on braces & clear aligners

Job summary

Smile Doctors is seeking a Treatment Coordinator to join our growing team. You will educate new patients on treatment options, help arrange finances, and nurture relationships to keep schedules full.

The role emphasizes presenting plans, overcoming objections, and coordinating referrals while supporting local store marketing and community events. A friendly, proactive, patient-focused attitude is essential.

Qualifications

• High School diploma or equivalent required; College education preferred.
• Minimum one (1) year experience in sales or other service industry required.
• Bilingual a plus, but not required.

Responsibilities

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections.
• Understand the practice’s policy on working with financials to educate patients on their payment options.
• Work pending reports and follow up with potential patients to schedule treatment.
• Preparation for patient exams.
• Follow up with patients to set up consultations or begin treatment and keep schedules full.
• Coordinate patients referred to specialists for care prior to treatment as necessary.
• Assist in Local Store Marketing and community events.

Skills

Sales skills

Rapport building

Communication

Customer service

Education

High school diploma or equivalent

College education preferred

Job description

Smile Doctors is seeking a Treatment Coordinator to join our growing team. You will educate new patients on treatment options, help arrange finances, and nurture relationships to keep schedules full.

The role emphasizes presenting plans, overcoming objections, and coordinating referrals while supporting local store marketing and community events. A friendly, proactive, patient-focused attitude is essential.