Orthodontic Treatment Coordinator - Inside Sales Champion

Kozlowski DePascale Orthodontics; Salem (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Kozlowski DePascale Orthodontics is seeking a Treatment Coordinator who will be a crucial point of contact for potential patients. This role emphasizes patient development, delivering excellent customer service, and ensuring treatment acceptance by clearly explaining financial options. Responsibilities also include contacting patients to confirm appointments and providing treatment education. Ideal candidates have a high school diploma and 1-3 years of relevant experience. This position is vital for promoting a positive patient experience and achieving set business goals.

Qualifications

• High level knowledge of orthodontics and associated treatment planning.
• Action-oriented, taking initiative and being adaptive in a changing environment.
• Ability to effectively communicate techniques utilized in orthodontic treatment.
• Detailed knowledge of dental insurances, service limits, and financing options.
• Customer service or sales experience, along with dental knowledge preferred.
• Excellent written and oral communication skills.
• Compassion and high level of service for patients, parents, and staff.
• Integrity, always doing the right thing.
• Dependable and reliable at work.
• Organizational skills to manage multiple tasks and meet deadlines.
• Professional manner and appearance at all times.
• Telephone skills: proper etiquette and information gathering abilities.

Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Solicit referrals from patients post‑treatment while tracking satisfaction.
• Contact patients or guarantors the day prior or the day of the appointment to confirm fees and schedules.
• Communicate to office management if consulting schedules are not filled.
• Present treatment plans and estimate costs in an effective manner.
• Educate patients about the Orthodontist’s treatment plan after clinical review.
• Ensure patients are cleared for treatment, including validated cleanings and restorations.
• Promote and uphold the values of Orthodontic Partners in all aspects of the job.
• Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
• Ensure patients are compliant with appointments and financial obligations.
• Drive results and consistently achieve results and goals set by management.

Job description

Kozlowski DePascale Orthodontics is seeking a Treatment Coordinator who will be a crucial point of contact for potential patients. This role emphasizes patient development, delivering excellent customer service, and ensuring treatment acceptance by clearly explaining financial options. Responsibilities also include contacting patients to confirm appointments and providing treatment education. Ideal candidates have a high school diploma and 1-3 years of relevant experience. This position is vital for promoting a positive patient experience and achieving set business goals.