Orthodontic Treatment Coordinator

Chord Specialty Dental Partners; Hazleton (Luzerne County); On-site; USD 42,000 - 55,000; Full time

Job summary

Spark Orthodontics, a partner of Chord Specialty Dental Partners, seeks a treatment coordinator to educate families on orthodontic care and financial options. You will work with the Doctor to plan treatments, present fees, and guide patients through Medicaid approvals or private insurance discussions.

The role involves coordinating schedules, educating patients, and supporting a positive, kid-friendly experience across multiple locations.

Qualifications

• 1-2 years previous orthodontic experience.
• Broad-based understanding of the orthodontic treatment process.
• High school diploma or GED.
• Must be available to travel between locations to meet operational needs.

Responsibilities

• Advocate and educate patients on orthodontic treatment plans.
• Prepare and present financial arrangements to patients.
• Assist the Doctor in diagnosing and prioritizing treatment.
• Schedule treatment and discuss payment options with patients/parents.
• Notify patients of co-payments when scheduling; perform other duties as assigned.

Skills

Orthodontic experience

Treatment planning

Patient education

Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Cloud9

Job description

Are you ready to work in a practice where every child is treated with compassion, every family feels welcomed, and every visit is designed to create a positive dental experience.

At Spark Orthodontics, we believe that empathy, teamwork, and exceptional patient care are at the heart of everything we do. As a proud partner of Chord Specialty Dental Partners, you'll have the support, resources, and opportunities needed to thrive while helping us deliver outstanding care to the communities we serve.

How does this shape your job experience?

We combine our individuality and child-centered dental expertise to practice group dentistry to create healthy smiles and positive experiences that last a lifetime. By working together as one team, we provide compassionate, high-quality care tailored to the unique needs of every child and family.

Responsibilities

Job Summary:

This position is primarily responsible for serving as an advocate and educator in creating treatment plans for orthodontic care and preparing/presenting financial arrangements. A successful treatment coordinator exhibits an efficient, knowledgeable, and positive countenance for every patient's experience.

Responsibilities:

• Must be able to work in a kid-friendly environment
• Understand Chord's policy on working with health benefit plans and be prepared to educate patients on their specific benefits
• Work with the Doctor to diagnose and prepare treatment plans, assist the patient in prioritizing treatment, and present treatment fees and discuss financial arrangements with patients.
• Contact patients/parents to schedule treatment and/or discuss payment options for Medicaid approvals/denials, private insurance patients, and self-pay patients
• Notify patients of co-payments and co-payment requirements upon scheduling
• Perform additional duties as assigned by management

Qualifications

What You'll Need:

• 1-2 years previous orthodontic experience
• A broad-based understanding of the orthodontic treatment process
• High school diploma or GED
• Must be available to travel between locations to meet operational needs

Preferred, But Not Required:

• Analytical, organizational, and problem-solving skills
• Strong computer skills/knowledge, including Microsoft Excel, Word, and Outlook
• Familiarity with Cloud9
• Experience working with various medical/dental insurance plans including Medicaid