Orthodontic Patient Experience Coordinator

Simply Orthodontics; West Brookfield (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance starting on your 1st?

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer

Consistent, set schedule (no weekends)

Job summary

Simply Orthodontics in West Brookfield, MA is seeking a part-time/full-time Orthodontic Patient Coordinator to greet patients, manage the schedule, and coordinate appointments. The role emphasizes a welcoming front desk presence and smooth communication with the clinical team.

The position offers a fast-paced, patient-focused environment with benefits for full-time staff and the ability to work across Ludlow and West Brookfield offices. Prior dental office experience is preferred.

Qualifications

• Previous experience in an orthodontic or dental office setting preferred.
• Hands-on experience verifying insurance and understanding orthodontic benefits and patient responsibility.
• Proven ability to manage a busy schedule and multitask in a fast-paced environment.
• Strong communication skills with the ability to provide an exceptional patient and family experience.
• High attention to detail and accuracy in handling patient information, scheduling and payments.
• Professional presence with a positive, team-oriented mindset delivering customer service.
• Comfort using orthodontic/dental practice management software and standard office tools.

Responsibilities

• Create a welcoming, high-energy environment by greeting patients and families and setting the tone for an exceptional visit.
• Keep the day running smoothly by managing a busy orthodontic schedule, minimizing wait times, and proactively resolving scheduling challenges as they arise.
• Coordinate appointments for new patient exams, adjustment visits, retainer checks, and follow-up care with accuracy and attention to detail.
• Serve as the connection point between patients, families, and the clinical team, ensuring smooth communication and seamless handoffs throughout the day.
• Support patients through their visit — from check-in to check-out — including scheduling future appointments, collecting payments, and answering general questions.
• Stay ahead of the schedule by confirming appointments, verifying insurance, managing recalls, and following up with missed or overdue appointments.
• Maintain accurate patient records and ensure all documentation and processes align with HIPAA standards.
• Contribute to a clean, organized, and professional front office environment.
• Collaborate closely with the orthodontic team to support day-to-day office operations and create a positive patient experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

Practice management software

Office tools

Job description

Simply Orthodontics in West Brookfield, MA is seeking a part-time/full-time Orthodontic Patient Coordinator to greet patients, manage the schedule, and coordinate appointments. The role emphasizes a welcoming front desk presence and smooth communication with the clinical team.

The position offers a fast-paced, patient-focused environment with benefits for full-time staff and the ability to work across Ludlow and West Brookfield offices. Prior dental office experience is preferred.