Orthodontic Office Manager - Lead Ops & Patient Experience

Simply Dental; Worcester (MA); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan

Consistent, set schedule

Job summary

Simply Dental is seeking an experienced Office Manager to oversee daily operations of our patient-focused orthodontic practice. You’ll join an established team with strong systems and operational support in place.

This leadership role collaborates with the Dentist, clinical team, and leadership to improve schedule efficiency, patient experience, and overall office performance across two Worcester offices, with a set schedule Monday to Friday 7:45 am–5 pm.

Qualifications

• Prior management experience is required.
• Hands-on experience with dental insurance processes, billing, and patient financial coordination is preferred.
• Proven ability to lead and support front office and administrative teams in a fast-paced environment.
• Experience managing HR-related matters within the office, including timecards, PTO tracking, and team accountability.

Responsibilities

• Oversee day-to-day operations of the office to ensure an organized, efficient, and patient-centered environment.
• Lead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team culture.
• Manage and optimize the schedule to support efficient patient flow, maximize provider productivity, and create a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visits.
• Support new patient consultation flow and treatment start goals by partnering closely with the Treatment Coordinator and Dentist to ensure a best-in-class patient experience.
• Oversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experience.
• Run and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performance.
• Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission.
• Coach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the office.
• Collaborate closely with the Dentist and leadership team to support office goals, patient satisfaction, and overall practice growth.
• Participate in weekly and monthly meetings to review KPIs, discuss operational opportunities, and stay aligned on practice goals.

Skills

Leadership

Operations management

Scheduling optimization

Team leadership

HR coordination

Customer service

Job description

Simply Dental is seeking an experienced Office Manager to oversee daily operations of our patient-focused orthodontic practice. You’ll join an established team with strong systems and operational support in place.

This leadership role collaborates with the Dentist, clinical team, and leadership to improve schedule efficiency, patient experience, and overall office performance across two Worcester offices, with a set schedule Monday to Friday 7:45 am–5 pm.