Orthodontic Coordinator

ADP, Inc.; Stafford Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PPE

Competitive pay

PTO

Paid holidays

401k

Growth opportunities

Continuing education

Training support

Collaborative environment

Job summary

Automatic Data Processing, Inc. is seeking an Orthodontic Treatment Coordinator in Manahawkin, NJ. The role centers on patient concierge duties, scheduling, financial discussions, and ensuring a smooth patient flow throughout visits.

The ideal candidate demonstrates exceptional customer service, a professional demeanor, and strong communication skills to support patients from first contact through treatment planning.

Qualifications

• Excellent written and oral communication skills.
• Professional and compassionate demeanor.
• Enthusiastic and outgoing personality.
• Willingness to go above and beyond to ensure patient satisfaction.
• Computer competent and ability to work a multi-line phone system.

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating care and service.
• Make welcome calls to all new patients, answer initial questions and set expectations for first visit.
• Proactively assist patients on their first visit, help with new patient paperwork and packets; ensure smooth flow.
• Present and explain treatment plans and out-of-pocket costs to patients.
• Explain payment options and Care Credit; manage treatment, payment and appointment inquiries.
• Check patients in/out, schedule and confirm appointments, and handle paperwork and referrals.

Skills

Communication skills

Customer service

Multiline phone handling

Professional demeanor

Computer literacy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Orthodontic Coordinator

Manahawkin, NJ, US

30+ days ago Requisition ID: 3169

Specialty: Orthodontics

ABOUT US: We are a Dental Practice devoted to providing patients with the personal attention and gentle care that they deserve. We are committed to providing employees a collaborative work environment with ongoing mentorship and training opportunities for their personal and professional growth.

We are currently seeking a compassionate and dedicated candidate to fill our Orthodontic Treatment Coordinator position. The ideal Orthodontic Treatment Coordinator possesses the willingness to facilitate solutions to patient's dental health needs, demonstrates exceptional customer service skills, all while maintaining a professional and outgoing demeanor.

We would like to ensure that prospective candidates can rest assure that we are very committed to the health and safety of our staff and patients and that we are continuously improving our protocols during the COVID-19 pandemic. We offer above industry standard Personal Protective Equipment (PPE) to all our staff members, enforce social distancing policies within staff and patient areas, ensure frequent disinfection of office and surfaces, and monitor staff and patient temperatures before they enter the office. We are actively adjusting our protocols to exceed minimum requirements from the CDC to ensure a safe and healthy environment for everyone.

BENEFITS:

Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:

• We provide above industry standards for Personal Protective Equipment (PPE)
• Competitive pay
• PTO
• Paid Holidays
• 401k
• Opportunities for growth
• Continuing education
• Training support
• Fun and collaborative environment

DUTIES & RESPONSIBILITIES:

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.

SKILLS & QUALIFICATIONS:

• Excellent written and oral communication skills
• Professional and compassionate demeanor
• Enthusiastic and outgoing personality
• Willingness to go above and beyond to ensure patient satisfaction
• Computer competent and ability to work a multi-line phone system