Orthodontic Front Office Leader & Patient Experience

SALT Dental Partners; Albany (OR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

401(k)

Life Insurance

Paid Time Off

Training and Development opportunities

Job summary

Paventy & Brown Orthodontics is seeking an organized Assistant Practice Manager/Treatment Coordinator to own the front office and patient journey. You will welcome patients, coordinate consultations, discuss treatment options and financing, manage scheduling, and ensure smooth daily operations across a growing multi-location practice.

You will partner with doctors and the clinical team to deliver an exceptional patient experience from the first call through treatment completion, while leading

Qualifications

• Two or more years of experience in orthodontic or dental practice operations with leadership/management experience preferred.
• Strong knowledge of dental/orthodontic terminology, treatment processes, and front office operations.
• Exceptional written, verbal, and interpersonal communication skills with the ability to build trust with patients, providers, and team members.
• High level of professionalism, integrity, and accountability, with a positive attitude and the ability to lead through change.
• Strong organizational, problem-solving, and independent decision-making skills with attention to detail.
• Passion for leadership, continuous learning, team development, and delivering an outstanding patient experience.

Responsibilities

• Lead and deliver an exceptional patient experience from first interaction through treatment completion.
• Conduct new patient consultations, educate patients on treatment options and financing, and guide patients toward starting treatment.
• Partner with doctors to drive practice growth by achieving key performance metrics like production and collections.
• Oversee daily operations, optimize patient flow, schedules, payroll hours, and overall office efficiency.
• Recruit, train, coach, and develop team members while fostering a positive, high-performing culture.
• Build operational systems and implement policies to support growth of a new office.
• Cultivate relationships with patients, providers, and community through service and marketing initiatives.
• Resolve patient and team concerns and promote open communication with leadership.
• Ensure financial accuracy by overseeing deposits, and safeguarding company assets.
• Maintain a clean, organized, patient-centered office respecting regulations like OSHA and HIPAA.

Skills

Leadership

Front office management

Communication

HIPAA compliance

Organizational skills

Team development

Job description

Paventy & Brown Orthodontics is seeking an organized Assistant Practice Manager/Treatment Coordinator to own the front office and patient journey. You will welcome patients, coordinate consultations, discuss treatment options and financing, manage scheduling, and ensure smooth daily operations across a growing multi-location practice.

You will partner with doctors and the clinical team to deliver an exceptional patient experience from the first call through treatment completion, while leading