Orthodontic Dental Assistant | Client Success Manager

Dentsply Sirona Inc.; Charlotte (NC); On-site; USD 40,000 - 57,000; Full time

Job summary

Dentsply Sirona is seeking an experienced Orthodontic Dental Assistant (Virtual Client Success Manager) to manage and grow active and lapsed accounts within an assigned territory. This role drives retention, engagement, and revenue through strategic planning and Salesforce-based outreach.

Responsibilities include training, onboarding, and coordinating with internal teams to maximize account potential. The position requires strong relationship-building, product knowledge, and travel up to 10% for

Qualifications

• Bachelor’s degree in business or related area
• 0-5+ years of client success or client care experience
• Experience in account management or customer success roles
• Proficiency with Salesforce or comparable CRM systems
• Strong communication and organizational skills

Responsibilities

• Foster and maintain strong, long-term client relationships to drive satisfaction, loyalty, and engagement across accounts.
• Educate customers on SureSmile products, best practices, and value-driving workflows.
• Lead onboarding for new and existing customers, ensuring smooth setup and early success.
• Monitor customer health, identify risks, and address issues to prevent churn.
• Log activities and interactions in Salesforce to ensure visibility and accountability.
• Collaborate with internal teams to maximize retention and account outcomes.
• Demonstrate deep product knowledge to provide informed guidance and recommendations.
• Travel up to 10%

Skills

Client success

Sales

CRM: Salesforce

Communication

Account management

Education

Bachelor’s degree in business or related area

Tools

Salesforce

Job description

Dentsply Sirona is seeking an experienced Orthodontic Dental Assistant (Virtual Client Success Manager) to manage and grow active and lapsed accounts within an assigned territory. This role drives retention, engagement, and revenue through strategic planning and Salesforce-based outreach.

Responsibilities include training, onboarding, and coordinating with internal teams to maximize account potential. The position requires strong relationship-building, product knowledge, and travel up to 10% for