Orthodontic Dental Assistant to Client Success Manager

Dentsply Sirona Inc.; United States; Remote; USD 41,000 - 58,000; Full time

Job summary

Dentsply Sirona in Charlotte, NC seeks an experienced Orthodontic Dental Assistant (Virtual Client Success Manager) to manage and grow active and lapsed accounts within an assigned territory, driving retention, engagement, and revenue through strategic account planning and Salesforce.

You will educate customers on SureSmile products, lead onboarding, monitor health, and collaborate with internal teams to maximize account potential while delivering measurable results.

Qualifications

• Bachelor's degree in business or related area or significant industry experience.
• Experience in client success or client care.
• Proficiency with Salesforce or comparable CRM systems.

Responsibilities

• Foster and maintain long-term client relationships to drive satisfaction and engagement.
• Educate customers on SureSmile products and value-driven workflows.
• Lead onboarding for new and existing customers and ensure early success.
• Monitor customer health and address risks to prevent churn.
• Log activities and interactions in Salesforce for visibility.

Skills

Client success

Account management

Salesforce

Communication

Analytical thinking

Relationship building

Team collaboration

Problem solving

Education

Bachelor's degree in business or related field

Dental industry experience

Tools

Salesforce CRM

Job description

Dentsply Sirona in Charlotte, NC seeks an experienced Orthodontic Dental Assistant (Virtual Client Success Manager) to manage and grow active and lapsed accounts within an assigned territory, driving retention, engagement, and revenue through strategic account planning and Salesforce.

You will educate customers on SureSmile products, lead onboarding, monitor health, and collaborate with internal teams to maximize account potential while delivering measurable results.