Virtual Client Success Manager

Dentsply Sirona, Inc.; United States; Remote; USD 41,000 - 58,000; Full time

Job summary

Dentsply Sirona, Inc. is seeking an Orthodontic Dental Assistant (Virtual Client Success Manager) to manage and grow accounts in Charlotte, NC. You will drive retention, engagement, and revenue through strategic planning and proactive outreach using Salesforce.

Build strong client relationships, tailor SureSmile solutions, and collaborate with internal teams to maximize account potential and long-term growth. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in business or related field or significant industry experience.
• 0-5+ years of client success or client care experience.
• Experience in account management or customer success.
• Proficiency with Salesforce or comparable CRM systems.
• Strong communication, onboarding and training skills.
• Ability to travel up to 10%.

Responsibilities

• Foster and maintain long-term client relationships to drive satisfaction and engagement.
• Educate customers on SureSmile products and value-driven workflows.
• Lead onboarding for new and existing customers to drive early success.
• Monitor health metrics, identify risks, and address issues to prevent churn.
• Log activities and interactions in Salesforce for visibility and planning.
• Collaborate with internal teams to maximize retention and account outcomes.
• Plan calls and client conversations to deliver value and address needs.

Skills

Salesforce

CRM systems

Account management

Client success

Communication

Data analysis

Education

Bachelor’s degree in business or related area

Tools

Salesforce

Job description

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

Orthodontic Dental Assistant (Virtual Client Success Manager)

Candidate preferred location: Charlotte, NC
Role type: In-person

What We Are Looking For - Scope of Role

We are looking for an experienced and talented Orthodontic Dental Assistant (Virtual Client Success Manager) to join our team. This individual will be responsible for managing and growing active and lapsed accounts within an assigned territory, the Virtual Client Success Manager drives retention, engagement, and revenue through strategic account planning and consistent outreach using Salesforce. This role builds strong client relationships by understanding business needs, tailoring SureSmile solutions, and serving as a trusted advisor. Key responsibilities include coordinating with internal teams, addressing and escalating customer concerns, delivering product training, and identifying opportunities to maximize account potential and long-term growth.

What Will You Do - Responsibilities for Employment

• Foster and maintain strong, long-term client relationships to drive satisfaction, loyalty, and increased engagement across active, lapsed, and lost SureSmile accounts.
• Educate customers on SureSmile products, best practices, and value-driving workflows to help them achieve their goals.
• Lead onboarding for new and existing customers, ensuring smooth setup, implementation, and early success with SureSmile products.
• Monitor customer health, proactively identify risks, and address issues before they escalated to prevent churn.
• Answer and place calls as required to support customers and internal teams.
• Leverage data insights to understand account trends, identify at-risk customers, and develop strategies that enhance satisfaction and retention.
• Maintain consistent, proactive communication with clients across multiple channels to track progress, gather feedback, and provide updates.
• Target assigned accounts effectively using pre-call planning and research to drive meaningful engagement.
• Maintain strong daily discipline to manage and prioritize an assigned book of business.
• Collaborate with internal teams and maximize internal resources to strengthen retention and account outcomes.
• Demonstrate deep knowledge of the full SureSmile product suite to provide informed guidance and recommendations.
• Stay organized and prepare thoroughly for client interactions by planning calls in advance.
• Lead structured, purposeful client conversations that deliver value and address customer needs.
• Work independently with strong self-discipline to manage daily workload and account activities.
• Log all activities, tasks, and interactions accurately in Salesforce to ensure visibility and accountability.
• Maintain a mindset of curiosity and continuous learning to support professional development and improved performance.
• Make quick, informed decisions that support customer retention and move sales opportunities forward.
• Understand each account’s business, challenges, and goals to reduce churn and drive long-term success.
• Prepare for one-on-one meetings with management to ensure alignment on strategy, progress, and performance.
• Understand key performance standards and consistently deliver strong, measurable results.
• Additional responsibilities as assigned

Who You Are - Qualifications

• Bachelor’s degree in business or other related area, or significant industry experience required
• 0-5+ years of client success and/or client care experience required
• Active dental assistant, orthodontic assistant, or dental hygienist licensure/certification is preferred but not required.
• Current Healthcare Provider CPR or BLS certification is beneficial but not required. Candidates with relevant experience are encouraged to apply.
• A proven track record of client success and/or client care experience preferred.
• Experience in account management, customer success, or a similar client-facing role.
• Strong ability to build and maintain long-term customer relationships and drive engagement and retention.
• Proficiency with Salesforce or comparable CRM systems for account tracking, planning, and data analysis.
• Skilled in customer training, onboarding, and communicating product value.
• Strong analytical and problem-solving abilities to identify risks, interpret trends, and create action plans.
• Excellent communication and organizational skills, with the ability to lead structured client conversations and manage multiple accounts.
• Self-directed and disciplined, able to make informed decisions and work independently.
• Demonstrated ability to collaborate with cross-functional teams to support customer and business goals.
• Commitment to continuous learning and professional growth.
• Experience with dental or medical technology products is a plus.
• Knowledge of sales and marketing strategies preferred
• Ability to travel up to 10%

How We Lead the DS Way - Key Leadership Behaviors

• Actively articulates and promotes Dentsply Sirona’s vision, mission and values.
• Advocates on behalf of the customer.
• Promotes high performance, innovation and continual improvement.
• Consistently meets Company standards, ethics and compliance requirements.
• Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.

The hourly compensation for this role in the states of North Carolina and South Carolina is $36/hr. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to [e-mail] .