Ortho Workers’ Comp Coordinator: Claims & Care

ORTHOPEDIC SPECIALISTS OF SW; Fort Myers (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

ORTHOPEDIC SPECIALISTS OF SW is seeking a Workers’ Compensation Coordinator to manage Florida WC cases, ensure timely authorizations, and maintain accurate records while coordinating with physicians, workers, employers, and insurers.

The role requires a minimum of 2 years WC or medical office experience, strong organization, and knowledge of medical billing and terminology. Expect collaboration across teams to streamline claim processes and maintain HIPAA compliance.

Qualifications

• High School diploma or GED required.
• Minimum of 2 years workers compensation or related medical office experience.
• Clinical experience preferred.
• Ability to perform essential duties.
• Knowledge of medical insurance and billing.
• Ability to document accounts clearly.
• Computer literate – Windows environment.
• Knowledge of medical terminology.
• Strong organizational skills.
• Ability to perform basic mathematics.
• Ability to clearly communicate written and verbal instructions.
• Ability to efficiently manage multiple tasks and prioritize.
• Ability to demonstrate proper telephone etiquette and computer skills.

Responsibilities

• Receive calls and inquiries regarding WC patient appointments utilizing excellent customer service.
• Obtain signatures on fee agreements for initial appointments and/or procedures; negotiate fees when necessary.
• Communicate with patients, WC carrier, attorney, and employers promptly.
• Schedule appointments and document notes in the system.
• Obtain and review prior medical records and/or films as appropriate.
• Review patient information with physicians as necessary.
• Generate new patients and referrals through strong customer service/marketing.
• Review DWC-25 form for accuracy and forward with notes to WC carrier.
• Assist with marketing and organized events.
• Coordinate patient care among physicians, nurse case manager, adjusters and third party managers.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Telephone etiquette

Computer literacy

Medical terminology

Billing knowledge

Documentation

Education

High School diploma or GED

Job description

ORTHOPEDIC SPECIALISTS OF SW is seeking a Workers’ Compensation Coordinator to manage Florida WC cases, ensure timely authorizations, and maintain accurate records while coordinating with physicians, workers, employers, and insurers.

The role requires a minimum of 2 years WC or medical office experience, strong organization, and knowledge of medical billing and terminology. Expect collaboration across teams to streamline claim processes and maintain HIPAA compliance.