Ortho Front Office & Patient Financial Services Specialist

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Banner Health’s Orthopedic Surgery front office team in Phoenix is seeking a Front Office Patient Financial Services Representative. You will handle patient check-in, verify insurance, collect co-pays, and guide patients through financial options to maximize timely reimbursement.

Day shift, full-time, Monday–Friday. The role requires strong communication, data entry accuracy, and familiarity with office software and EHR systems.

Qualifications

• High school diploma or GED.
• Experience in patient financial services or insurance collections.
• Strong communication and multitasking abilities.

Responsibilities

• Register patients and collect demographics and insurance information.
• Verify insurance eligibility and obtain pre-certifications.
• Collect patient liability and explain financial policies.
• Process payments and reconcile daily cash.
• Schedule appointments and coordinate with care team.
• Provide exceptional patient service and respond to inquiries.

Skills

Customer service

Data entry

Insurance verification

Office software

Education

High school diploma or GED

Tools

Microsoft Office

EHR systems

Job description

Banner Health’s Orthopedic Surgery front office team in Phoenix is seeking a Front Office Patient Financial Services Representative. You will handle patient check-in, verify insurance, collect co-pays, and guide patients through financial options to maximize timely reimbursement.

Day shift, full-time, Monday–Friday. The role requires strong communication, data entry accuracy, and familiarity with office software and EHR systems.