Athlete-Driven Front Desk: Patient Financial Services

Banner Health; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Banner Health’s Sports Medicine front office is seeking a Patient Financial Services Representative to manage patient flow, verify insurance, and collect patient liabilities. You will schedule appointments, provide financial guidance, and support revenue cycle operations in a fast-paced orthopedic setting.

The role emphasizes accurate data entry, effective communication with patients and payors, and collaboration with care teams to maximize reimbursement while delivering exceptional patient care.

Qualifications

• Strong customer service skills and experience in patient-facing roles.
• Ability to verify insurance and communicate payment options clearly.
• Proficient data entry and billing process knowledge.
• Excellent verbal and written communication with diverse audiences.

Responsibilities

• Coordinates patient flow by answering phones and scheduling.
• Verifies insurance eligibility and processes pre-certifications and authorizations.
• Calculates and collects patient liability and explains payment options.
• Enters payments and reconciles charges daily, balances cash drawer.

Skills

Customer service

Phone etiquette

Interpersonal communication

Multitasking

Tools

Microsoft Office

Job description

Banner Health’s Sports Medicine front office is seeking a Patient Financial Services Representative to manage patient flow, verify insurance, and collect patient liabilities. You will schedule appointments, provide financial guidance, and support revenue cycle operations in a fast-paced orthopedic setting.

The role emphasizes accurate data entry, effective communication with patients and payors, and collaboration with care teams to maximize reimbursement while delivering exceptional patient care.