Medical Receptionist- FT Mount Pleasant

Orthopedic Institute of Wisconsin; Franklin (WI); On-site; USD 20,000 - 29,000; Full time

Job summary

Orthopedic Institute of Wisconsin is seeking a Medical Receptionist to join our growing clinics in the Mt Pleasant and Franklin areas. The role involves front desk duties, patient check-in, data entry, scheduling, and coordinating with the care team to ensure a smooth patient experience.

Responsibilities include collecting demographics, verifying insurance, handling co-pays, and maintaining patient records with HIPAA compliance.

Qualifications

• Front desk receptionist experience is preferred.
• Good customer service and communication skills.
• Ability to follow HIPAA/OSHA standards and procedures.

Responsibilities

• Obtain patient demographics, verify insurance, and check in patients.
• Welcome patients and provide excellent customer service.
• Organize charts, schedule and late add-ons.
• Collect co-pays and update remarks in patient accounts.
• Handle difficult patient situations professionally.
• Manage imaging orders and route to appropriate resources.
• Assist with patient checkout and travel between locations.
• Open/close the office and prepare for the next day.
• Follow HIPAA & OSHA standards.
• Travel between Mt Pleasant and Franklin locations as needed.

Skills

Front desk experience

Customer service

English communication

HIPAA compliance

Education

High School diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivatedMedical Receptionist to join our team. This position will be part of a growth in our clinics in the Mt Pleasant and Franklin areas

TheMedical Receptionist answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.

JOB SUMMARY/RESPONSIBILITIES:

The Medical Receptionist is an experienced front desk professional that has demonstrated skills in all of the required job duties of a front desk receptionist. They must be attentive and professional to help ensure patients have an excellent experience with OIW | SP from the moment they enter the clinic.

The Medical Receptionist will often be the first point of contact for the patient in the clinics. They are accountable for ensuring that all patient data is accurate within the medical record.

The Medical Receptionist will be professional in their interactions with the patients; exhibiting an ability to ask the necessary questions in a manner that is both warm and efficient, and effectively maintaining the flow of the clinic schedule. They will be highly skilled in excellent customer service and will coach other members of the reception staff to ensure all activities at the front desk are professional and patient centric. They will work in partnership with the Operations Manager and the other clinic staff to help support the effective and efficient running of the clinic.

Primary Responsibilities:

• Obtains patient’s demographic information, verifies insurance, and checks patient into the clinic
• Welcomes patients and demonstrate excellent customer service
• Organizes charts for providers/compares it to the schedule and makes charts for any late add-ons
• Collects and enters co-pays and self-pays correctly and appropriately follows/updates remarks in the patient’s account
• Manages difficult or emotional patient situations in an effective, professional manner
• Manages imaging and orders and sends them to the appropriate resource
• Proactively checks out each patient, including producing work/school slips for patients
• Opens and closes the office to prepare for the next day clinic
• Follow all HIPAA & OSHA standards
• Flexibility to travel between locations as needed until new location is established
• Other duties as required to support the clinic

EDUCATION/QUALIFICATION REQUIREMENTS:

• High School diploma or equivalent.
• previous medical reception experience preferred

PHYSICAL/MENTAL DEMANDS:

• Able to read, write and communicate in English
• Have cognitive skills for math, decision making and excellent communication skills
• Work in a temperature-controlled environment
• Potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.
• Ability to travel to MT Pleasant and Franklin

Job Type: Full-time

Pay: starts at 18$/hour and is based on experience

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Work Location: In person, must be able to go to the Mt Pleasant and Franklin locations

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.