Ortho Cast & DME Technician | Patient Care & Education

Atrium Health; Winston-Salem (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Atrium Health is seeking a DME/Orthotics Support Technician to fit and educate patients on orthopedic devices, ensuring proper sizing and usage. You will apply and remove casts and splints per provider orders, maintain supplies, and support compliant billing processes.

Proficiency with Epic and MotionMD, strong communication, and ability to collaborate with clinical teams are essential. Some travel between locations may be required.

Qualifications

• High school diploma or GED required.
• Previous medical experience in cast/splint application and removal preferred.

Responsibilities

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and MotionMD to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.

Skills

Orthopedic bracing

DME billing

Safety standards

Fitting devices

Epic

Third-party software

Communication

Documentation

Travel

Education

High school diploma or GED

Tools

Epic

MotionMD

Job description

Atrium Health is seeking a DME/Orthotics Support Technician to fit and educate patients on orthopedic devices, ensuring proper sizing and usage. You will apply and remove casts and splints per provider orders, maintain supplies, and support compliant billing processes.

Proficiency with Epic and MotionMD, strong communication, and ability to collaborate with clinical teams are essential. Some travel between locations may be required.